AVP, Patient Access (75% travel)

Ensemble Health Partners•Indianapolis, IN

1d•$111,800 - $160,000•Remote

About The Position

Reporting directly to VP, Patient Access, the AVP Patient Access establishes processes and policies for Patient Access across their identified clients. They will determine and set the strategy for Patient Access, identifying and implementing strategies to improve processes, promoting operational efficiency, enhancing the patient experience and meeting regulatory compliance guidelines. This requires active engagement and collaboration with operational, support service leadership and staff. The AVP provides vision, leadership and operational oversight for all Patient Access functions and Senior Access leaders and will establish positive, collaborative relationships with operational leaders. Travel equal to appx 75% within assigned markets will be required with this position.

Requirements

Bachelor’s degree preferred, or a combination of education and equivalent work experience
5+ years of Patient Access or Revenue Cycle experience preferred
10+ years of experience managing multiple health systems preferred
Demonstrated experience implementing strategic initiatives including alignment of company goals and vision with operational execution
Demonstrated advanced usage of AI, success in translating AI into Business outcomes, and the ability to move teams from experimentation to scale.
Ability to effectively lead diverse teams and influence change management
Effective communication skills with ability to clearly and succinctly convey information and ideas
Experience in healthcare provider finance operations or similar service environment
Critical thinking and action planning abilities

Responsibilities

Provides vision, leadership and operational oversight for all Patient Access functions and Senior Access leaders across the organization.
Establishes positive, collaborative relationships with operational leaders to fulfill the Ensemble Differences.
Actively leads and/or participates in modernizing Patient Access. This includes but is not limited to: goal setting (department level and/or overall revenue cycle), tracking and reporting of metrics, development and implementation of action plans to achieve goals, the review and implementation of new technologies, standardization of policies and processes and development of communication tools, both for staff and internal customers.
Accountable for a comprehensive and effective communication strategy with the department that promotes employee engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the market, vision, strategy and accountabilities.
Promotes a culture of two-way communications and creates opportunities for staff participation.
Staff should have regular assessments and educational opportunities.
Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.
Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
Develops and maintains an effective, visible and well-respected leadership team by selecting, evaluating, coaching and managing the performance of qualified professionals.
Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary.
Promotes team-building relationships in all areas of responsibility.
Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
Assists with budget management and resource planning.
Ensure staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
May be required to perform other job-related duties as requested.
Travel to other sites within assigned markets on a regular basis, appx 75% of the time.