Director, Patient Access (100% travel)
About The Position
The Patient Access Travel Director is a versatile and highly adaptable professional, responsible for providing leadership support during new client integrations across multiple health systems in diverse geographical locations within the organization. This role is crucial for ensuring seamless integrations and operations, overseeing daily activities, fostering associate engagement, and maintaining the consistent application of both organizational and departmental policies and procedures. The Director brings a wealth of expertise to the table. With a comprehensive understanding of Patient Access operations and a strong background in project or program management, this leader is adept at navigating complex healthcare environments. Their extensive experience allows them to effectively oversee and optimize patient access processes, ensuring seamless coordination and improved patient outcomes. Additionally, their project/program management skills enable them to lead initiatives that enhance operational efficiency and drive continuous improvement within the organization. This position demands sound judgment, critical thinking, and independent decision-making capabilities. Weekly travel, Monday through Friday, will be required.
Requirements
- 4 Year/ bachelor’s degree or equivalent experience in leading patient access operations
- CRCR (Certified Revenue Cycle Representative) or ability to obtain within 9 months (Ensemble will pay to support this certification)
- Proven experience in a leadership role within a healthcare or similar setting
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- Ability to adapt quickly to new environments and challenges
- Proficiency in Microsoft Office applications; at minimum includes MS Excel, MS Outlook, and MS Word
- Able to work in a fast-paced and growing environment
- Ability to travel between different locations as required, and open to travel weekly, Mon- Fri
- This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs dictate
Responsibilities
- Strategic deployment to multiple health systems in diverse geographical locations within the organization to provide leadership support.
- Provide immediate leadership and decision-making to ensure a seamless continuation of operations during integrations
- Train and mentor new and/or existing staff and/or leadership.
- Share the departmental and organizational best practices to ensure consistency in operations.
- Oversee daily operations and ensure all processes are running efficiently and effectively.
- Monitor and improve KPI performance and associate engagement.
- Ensure compliance with departmental and organizational policies and procedures.
- Identify trends and processes that need to be defined and standardized and implement processes as needed in partnership with the field operations leadership.
- Maintain open lines of communication between front line associates, hospital department leaders, Ensemble department leaders, and hospital c-suite (depending on client preference).
- Provide field operations leadership routine updates and statuses for all active projects and account review trends and respective action items.
Benefits
- healthcare
- time off
- retirement
- well-being programs
- professional development
- tuition reimbursement
- quarterly and annual incentive programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
