National Director - Patient Access

Amgen • Los Angeles, CA

1d • $206,734 - $279,700 • Remote

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. National Director - Patient Access What you will do Let’s do this. Let’s change the world. The Director, Patient Access & Services, is a key leadership role responsible for orchestrating the end-to-end strategy and execution of Amgen’s patient access. This role provides comprehensive leadership for field-based access and services teams, strategic vendor partnerships, and cross-functional alignment with internal stakeholders including Commercial, Patient Services, Trade & Distribution, Market Access, and Sales. This leader will serve as a critical connector across Brand Market Access and Patient Services to ensure uninterrupted patient access to therapy, optimal provider experience, and compliance with access and reimbursement processes.

Requirements

• Doctorate degree and 4 years of Access and Reimbursement experience
• Master’s degree and 7 years of Access and Reimbursement experience
• Bachelor’s degree and 9 years of Access and Reimbursement experience

Nice To Haves

• MBA or advanced degree preferred in Health Administration, Public Health, Business, or related field.
• 12 years of progressive experience in biopharmaceuticals, with 6 years in leadership roles across Patient Services, Market Access, or Field Reimbursement.
• Minimum 8 years of experience supporting infused or ultra-rare/orphan therapies.
• Demonstrated success in leading cross-functional teams, external vendor management, and field-based access initiatives.
• Deep understanding of provider billing, buy-and-bill reimbursement models, patient affordability programs, and access technologies.
• Proven experience influencing access strategies across the commercial and medical landscape.
• Excellent communication, stakeholder alignment, project management, and analytical capabilities.

Responsibilities

• Foster a culture of accountability, excellence, and inclusivity. Oversee hiring, onboarding, training, performance management, and succession planning. Ensure competencies in field-based reimbursement, buy-and-bill, patient onboarding, case management, and strategic account leadership.
• Drive the national patient access strategy across specialty medications. Align and oversee operations in partnership with cross-functional stakeholders. Ensure rapid and seamless patient onboarding, benefit verification, prior authorization support, denials/appeals resolution, and affordability assistance.
• Partner with Brand Planning, Sales, Medical Affairs, and Trade to ensure aligned communication and tactical coordination. Serve as the Lead representing access priorities in brand planning and execution. Align with Field Sales leadership to streamline pull-through initiatives and provide insights to optimize provider engagement.
• Maintain oversight of all patient services KPIs, including speed-to-therapy, time-to-fill, adherence, and hub/SP operational metrics. Report on trends in reimbursement, provider readiness, patient adjudication status, and impact of open enrollment efforts. Provide insights and recommendations to senior leadership based on real-time field data, vendor performance, and operational risks.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Ph.D. or professional degree