AVP & Operations Product Owner - Bank Operations

WesBanco Bank, Inc.•Frankfort, KY

15d

About The Position

The AVP & Operations Product Owner owns the roadmap, backlog, and day-to-day direction for products, features, and initiatives within a business area supporting business and technology work. The role makes routine prioritization and trade-off decisions within an established roadmap, works directly with business stakeholders to refine needs, and is accountable for the flow and quality of the value delivered. It operates under limited supervision and represents the customer voice for its capability. The role provides informal leadership, guidance, training support, and day-to-day direction to team members and delivery partners in assigned product areas. It leads backlog refinement, delivery planning, requirements clarification, and stakeholder alignment, and serves as the team's primary day-to-day decision-maker within the approved roadmap. It coordinates work across business, technology, vendors, and functional teams, communicates progress, risks, dependencies, and priority changes, supports issue resolution, and helps ensure work meets priorities, acceptance criteria, service expectations, risk controls, regulatory and compliance obligations, and success measures. The position serves as a business systems expert and liaison among the assigned business area, IT, and third-party vendors. It documents business and functional requirements and design specifications, supports technical requirements documentation, assesses system utilization, makes solution recommendations, monitors deliverables, troubleshoots application issues, and manages application roadmaps, releases, upgrades, and defect tracking. It also supports training, testing, acquisitions, and new initiatives, while maintaining awareness of relevant business and application risks and controls. A bachelor's degree or equivalent combination of education and experience is required. At least five years of experience in product ownership, business analysis, technology, operations, or a related discipline is required, with exposure to product ownership preferred. A degree in information systems, business, or an analytics-related field is preferred. Familiarity with Agile, Scrum, or iterative delivery practices is preferred. Strategic prioritization, roadmap decisions, and cross-functional tradeoffs remain the responsibility of senior product leadership.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Minimum of 5 years of experience in product ownership, business analysis, technology, operations, or a related discipline.
Strong written and oral communication skills, including requirements documentation.
Ability to interact effectively across all organizational levels, including senior management, branch network, departments, and vendors.
Ability to manage multiple priorities and projects, meet critical deadlines, work under time constraints and pressure, and work independently.
Strong organizational and prioritization skills.
Team-oriented approach and positive outlook.
Demonstrated leadership ability and skills.
Excellent analytical and decision-making skills.
Attention to detail and ability to collaborate effectively with business and technology teams.
Proficiency in Microsoft Office products, including Excel, PowerPoint, and Word.
Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
Ability to comply with applicable bank policies, procedures, laws, rules, regulations, and assigned compliance training.

Nice To Haves

Exposure to product ownership.
A degree in information systems, business, or an analytics-related field.
Familiarity with Agile, Scrum, or iterative delivery practices.
Experience supporting technology, operational, or business initiatives.
Exposure to Agile, Scrum, or other iterative delivery methodologies.

Responsibilities

Consult with key stakeholders to determine business objectives and success factors.
Collaborate with the business area to collect, analyze, and evaluate information related to business systems.
Document business requirements, functional requirements, and design specifications.
Coordinate with the application analyst counterpart to document technical requirements.
Analyze and manage new and existing end-user system utilization.
Assist in developing training materials to promote proper application usage and optimization.
Serve as an expert in business system solutions aligned with the assigned business area.
Act as a liaison between the assigned business area, third-party vendors, and IT resources.
Recommend systems and other solutions to meet customer needs or improve processes.
Monitor system deliverables to ensure business needs are met within agreed timeframes.
Assist with troubleshooting business application problems and engage IT and vendors as needed.
Build and maintain relationships with supporting vendors, IT teams, and the supported business area.
Open and track support tickets and feature requests.
Manage work efforts within assigned applications during acquisitions.
Test new functionality and document test plans in coordination with the business area.
Manage the lifecycle of support applications, including roadmaps, releases, upgrades, and defect tracking.
Maintain a strong understanding of risks and controls related to the business area and supported applications.
Collaborate with project management on new initiatives within the assigned area.
Collaborate with other business analysts to understand interdependencies and manage changes so all relevant aspects are covered.
Lead backlog refinement, delivery planning, requirements clarification, and stakeholder alignment within the approved roadmap.
Coordinate work across business, technology, vendor, and functional teams; communicate progress, risks, dependencies, and priority changes; and support issue resolution.
Help ensure delivered work meets established priorities, acceptance criteria, service expectations, risk controls, regulatory and compliance requirements, and success measures.
Acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training on time.