AVP, Operational Innovation

Ensemble Health Partners

1d•Hybrid

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: At Ensemble Health Partners, our core values guide how we work, lead, and serve our clients: Integrity · Collaboration · Accountability · Innovation · Servant Leadership We are committed to fostering a culture where leaders think boldly, act with purpose, and drive meaningful impact for our clients, partners, and teams.

Requirements

12+ years of progressive leadership experience in healthcare operations, revenue cycle, operational excellence, or innovation-focused roles
Proven success leading large-scale transformation initiatives across complex, matrixed organizations
Strong understanding of healthcare operational workflows, performance metrics, and client delivery models
Demonstrated ability to partner across Product, Technology, and Operations to drive execution
Exceptional executive communication, influence, and stakeholder management skills
Bachelor’s degree required

Nice To Haves

Experience with automation, analytics, AI, or emerging technologies applied to healthcare operations strongly preferred
advanced degree (MBA, MHA, or similar) preferred

Responsibilities

Lead enterprise-level operational innovation strategy, focusing on transformation, efficiency, scalability, and performance improvement across revenue cycle and clinical‑adjacent operations
Identify opportunities to redesign processes, leverage automation and AI, and improve operational workflows to drive measurable outcomes for clients and internal teams
Partner closely with Product, Technology, Data Science, and Operations leaders to operationalize innovation initiatives from concept through execution
Serve as an internal consultant and thought partner to executive and client leadership, translating innovation into actionable operational roadmaps
Pilot, test, and scale new operational models, tools, and methodologies, ensuring change adoption and long-term sustainability
Establish success metrics, track outcomes, and communicate results to senior leadership and key stakeholders
Mentor and develop leaders and high-potential team members within innovation and operational excellence functions
Support client-facing initiatives as needed, ensuring innovation efforts align with client objectives and contract performance