AVP, Operational Strategic Initiatives

Ensemble Health Partners

1d•Remote

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Requirements

Demonstrated expert with Health Information Systems, specific focus on Epic Systems.
Possess in-depth knowledge of technical interfaces for Health Information Systems.
Experience utilizing and leading projects focused on operational optimization and process streamlining within Epic systems.
Ability to evaluate and analyze current processes and workflows to identify areas for improvement.
Proven experience in developing roadmaps that align with organizational objectives and customer needs.
Proficiency in defining project scope, objectives, and deliverables, along with familiarity with project management methodologies and tools.
Effective verbal and written communication abilities to convey complex concepts to diverse stakeholders.
Capacity to work independently, exercising sound judgment with minimal supervision.
Demonstrated ability to contribute to project management and delivery, with a willingness to support and mentor less experienced team members.
Strong understanding of strategic business planning and execution within healthcare technology or related industries.
Robust decision-making and problem-solving skills, with a focus on driving innovation and continuous improvement in patient contact center operations.

Responsibilities

Lead the planning, development, and execution of strategic projects to ensure alignment with organizational goals and objectives.
Demonstrate executive presence by effectively communicating with senior leadership, presenting strategic initiatives, and influencing decision-making at the highest levels.
Oversee the implementation of technology initiatives that enhance operational efficiency, improve service delivery, and drive innovation. Solutions such as Real Time Eligibility, Real Time Authorization and eMPA, Contact Center platforms, and the Ensemble EIQ platform are in scope for the role in addition to Health Information System modules like Hello World, Cheers and MyChart.
Manage project timelines, budgets, and resources to ensure projects are delivered on time and within scope.
Collaborate with cross-functional teams, including IT, operations, and business units, to ensure successful project outcomes.
Identify opportunities for process improvements and implement best practices to enhance project delivery and organizational performance.
Assess and mitigate risks associated with strategic projects, ensuring compliance with regulatory requirements and organizational standards.
Develop and monitor key performance indicators (KPIs) to track project progress and measure success.
Mentor and develop team members, fostering a culture of excellence and continuous learning.
Manage vendor relationships and oversee contracting processes to ensure successful partnerships and project outcomes. This includes extensive experience in vendor management, contracting, and leading Request for Proposal (RFP) processes for the front office, with examples of successful partnerships such as strategic alliances that enhanced operational efficiency and innovation.