AVP, Learning & Development

Hanscom Federal Credit Union•Littleton, MA

1d•Hybrid

About The Position

As a member of our Learning & Development Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Hanscom Federal Credit Union values members-first, integrity, teamwork, innovation, and empathy. We are committed to fostering career growth and development – when you join our organization it’s not just a job. We look to develop your skills aligned to our business needs and help you progress in your career.

Requirements

5–8+ years of experience in Learning & Development, Talent Development, or Organizational Effectiveness
Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or Psychology
Proven ability to design and deliver programs end-to-end
Strong hands-on content development experience
Experience working with or managing an LMS
Ability to balance strategy and execution in a fast-paced environment
Strong communication and stakeholder management skills
Highly organized, detail-oriented, and results-driven
Must be authorized to work in the US

Nice To Haves

You don’t just design programs—you build and deliver them yourself
You think in scalable solutions, not one-off training
You’re passionate about developing managers into effective leaders
You bring a data-driven mindset to measuring impact and improving outcomes
You thrive in a builder role, where you can create, test, and refine

Responsibilities

Build & Scale High-Impact Learning Programs
Design and execute a practical, business-aligned learning strategy
Own key programs such as onboarding, manager enablement, and skill development initiatives
Create scalable, repeatable solutions (playbooks, toolkits, frameworks) that work across teams and regions
Convert live training into on-demand and LMS-based experiences
Be a Hands-On Content Creator
Develop engaging learning materials including presentations, facilitator guides, and e-learning content
Personally build core training assets—not just oversee development
Facilitate sessions for managers and employees
Continuously improve and adapt content for relevance and impact
Enable Managers to Lead & Coach Effectively
Design leadership development programs focused on coaching, feedback, and performance
Equip managers with practical tools to identify performance gaps and coach their teams
Build manager toolkits, reinforcement plans, and team-based learning activities
Apply structured coaching frameworks (e.g., SBI, ACE)
Drive Learning Technology & Data Insights
Manage and optimize the Learning Management System (LMS)
Build learning pathways, track participation, and report on outcomes
Use data to measure impact and continuously improve programs
Strengthen Talent & Organizational Effectiveness
Support talent processes including performance management, talent reviews, and career development
Apply organizational effectiveness principles to improve team performance
Partner with HR and business leaders to align development with business needs
Lead Engagement & Communication Efforts
Manage the employee engagement survey process and drive actionable insights
Partner with leaders to develop and track action plans
Create clear, engaging communications to promote learning and talent initiatives
Own Program Execution
Manage multiple projects simultaneously with strong attention to detail
Drive timelines, deliverables, and iteration cycles
Build efficient, scalable processes that support long-term success