AVP, Learning & Development
About The Position
It’s an exciting time to be at Hanscom Federal Credit Union! As a member of our Learning & Development Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Hanscom Federal Credit Union values members-first, integrity, teamwork, innovation, and empathy. We make business decisions with our members at the top of mind, are honest and committed to doing what’s best for our members and our company, believe we are in this together and all benefit from our success, identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes, and understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.
Requirements
- 5–8+ years of experience in Learning & Development, Talent Development, or Organizational Effectiveness
- Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or Psychology
- Proven ability to design and deliver programs end-to-end
- Strong hands-on content development experience
- Experience working with or managing an LMS
- Ability to balance strategy and execution in a fast-paced environment
- Strong communication and stakeholder management skills
- Highly organized, detail-oriented, and results-driven
- Must be authorized to work in the US
Nice To Haves
- You don’t just design programs—you build and deliver them yourself
- You think in scalable solutions, not one-off training
- You’re passionate about developing managers into effective leaders
- You bring a data-driven mindset to measuring impact and improving outcomes
- You thrive in a builder role, where you can create, test, and refine
Responsibilities
- Design and execute a practical, business-aligned learning strategy
- Own key programs such as onboarding, manager enablement, and skill development initiatives
- Create scalable, repeatable solutions (playbooks, toolkits, frameworks) that work across teams and regions
- Convert live training into on-demand and LMS-based experiences
- Develop engaging learning materials including presentations, facilitator guides, and e-learning content
- Personally build core training assets—not just oversee development
- Facilitate sessions for managers and employees
- Continuously improve and adapt content for relevance and impact
- Design leadership development programs focused on coaching, feedback, and performance
- Equip managers with practical tools to identify performance gaps and coach their teams
- Build manager toolkits, reinforcement plans, and team-based learning activities
- Apply structured coaching frameworks (e.g., SBI, ACE)
- Manage and optimize the Learning Management System (LMS)
- Build learning pathways, track participation, and report on outcomes
- Use data to measure impact and continuously improve programs
- Support talent processes including performance management, talent reviews, and career development
- Apply organizational effectiveness principles to improve team performance
- Partner with HR and business leaders to align development with business needs
- Manage the employee engagement survey process and drive actionable insights
- Partner with leaders to develop and track action plans
- Create clear, engaging communications to promote learning and talent initiatives
- Manage multiple projects simultaneously with strong attention to detail
- Drive timelines, deliverables, and iteration cycles
- Build efficient, scalable processes that support long-term success
Benefits
- Annual bonus program
- Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits
- Flexible hybrid work schedule environment
- Commitment to fostering career growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
