AVP, Implementation and Service Delivery

Humana•Work at Home - Ohio, TX

23h•$168,000 - $231,000•Remote

About The Position

The Associate VP, Implementation and Service Delivery is responsible for the daily activities across multiple pharmacy function areas that supports new client implementations and delivery upon service level agreements and performance metrics. The Associate VP, Implementation and Service Delivery is responsible for end‑to‑end ownership of operational delivery, spanning both bringing work live (Implementation) and running and sustaining services (Service Delivery). This role ensures operational strategies are aligned, transitions are seamless, and services are delivered reliably, compliantly, and at scale, while balancing growth, risk, cost, and customer outcomes.

Requirements

Bachelor's Degree
5 or more years of management experience over a large metric-intensive operational unit
Deep understanding of both implementation and service delivery models
Matrixed organization experience
Experience managing large, complex, regulated operations
Ability to influence and align cross-functional leaders
Demonstrated capability with coaching and developing associates formally and informally
Ability to monitor and recommend improvements
Prior demonstrated experience with project management, process improvement or process design within large scale complex organizations
Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Project and Visio
Ability to manage multiple tasks and deadlines with attention to detail
Effective communication skills; ability to speak with line associates and deliver presentations to senior leaders of Humana
Demonstrated problem solving skills; ability to give direction and make sound business decisions
Experience with Department Budget oversight
Track record of driving operational improvements that support business strategy
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

Prior Experience in healthcare or insurance setting
Six Sigma or Lean experience

Responsibilities

End-to-end ownership of operational delivery, spanning both bringing work live (Implementation) and running and sustaining services (Service Delivery).
Ensuring operational strategies are aligned.
Ensuring transitions are seamless.
Ensuring services are delivered reliably, compliantly, and at scale.
Balancing growth, risk, cost, and customer outcomes.
Daily activities across multiple pharmacy function areas that supports new client implementations and delivery upon service level agreements and performance metrics.