AVP – Engagement Manager

EXL•United States,

7d•$157,000 - $160,000

About The Position

Manage key client relationships, oversee analytics and AI engagements, and guide cross functional teams. Interact regularly with clients to understand business requirements, define analytical problems, structure and communicate solutions and ensure client satisfaction with strong business driving results. Serve as primary day-to-day client contact point and often interact with C-level executives. Ensure client needs are well understood, defined & met. Serve as the primary interface between senior client management and EXL senior leadership (VPs and SVPs). Accountable for delivery governance, ensuring projects are executed effectively and successfully across teams with different team structures and service delivery models.

Requirements

Strong business acumen
Experience in managing client relationships
Experience in analytics and AI engagements
Ability to guide cross-functional teams
Excellent communication and presentation skills
Experience interacting with C-level executives
Experience in delivery governance
Proven track record of successful project execution

Responsibilities

Manage key client relationships
Oversee analytics and AI engagements
Guide cross functional teams
Interact regularly with clients to understand business requirements
Define analytical problems
Structure and communicate solutions
Ensure client satisfaction with strong business driving results
Serve as primary day-to-day client contact point
Interact with C-level executives
Ensure client needs are well understood, defined & met
Serve as the primary interface between senior client management and EXL senior leadership (VPs and SVPs)
Accountable for delivery governance
Ensure projects are executed effectively and successfully across teams with different team structures and service delivery models