AVP, Network Engagement

Vibrant Emotional Health

1d•$165,000 - $181,500•Hybrid

About The Position

Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. The Assistant Vice President (AVP), Network Engagement is responsible for driving engagement at the center, system, and potentially state levels to ensure that all people, processes, and structures are in place to enable the operating efficiency required to effectively implement and grow Lifeline’s services. They will provide specific oversight of wellness initiatives and ensure progress on a robust crisis care continuum.

Requirements

5+ years of experience in a leadership strategy or operations role at a helpline or (preferably) crisis hotline
Master's degree in Healthcare, Public Health, Policy, or Social Sciences (e.g., MPH, MPA, MSW or other health-related fields) or MBA preferred
Skilled at building and maintaining relationships across different teams at multiple senior levels
Demonstrated ability to lead, manage and develop a high-performance culture
Proven ability to develop and execute Lifeline-wide initiatives
Knowledge of regulatory and legal requirements affecting operational decisions
Builds and mentors a strong, motivated, collegial, and diverse team of directors, fostering collaboration to achieve collective success
Excellent problem-solving and conceptual thinking skills (e.g., problem structuring)
Ability to focus on clear goals and achieving targets
Entrepreneurial spirit with a bias for action and implementation

Nice To Haves

Interest in mental health/suicide prevention strongly preferred

Responsibilities

Exhibits organizational leadership across Lifeline-wide operations in lockstep with the VP, 988 Operations and Network Engagement (50%)
Leads teams responsible for all components of seamless end-to-end network operations, including center-level operations, workforce management, recruitment and retention, and other critical services
Identifies and implements operational enablers to optimize network performance in support of Lifeline/988’s strategic direction
Drives visibility into day-to-day operations across the 988 network, managing centers to key performance indicators and using data to drive decision-making
Drives functional agility of critical end to end processes, towards assuring rapid access to care and seamless data collection and reporting, implementing automation where possible
Works closely with the VP, 988 Operations and Network Engagement to align all departments around strategic objectives, ensuring efforts are delivered consistently in an efficient and effective way
Monitors execution and progress of department performance as it relates to grant expectations and strategic priorities
Conducts general management and executes effective business planning for Lifeline/988 (40%)
Prepares reports for the VP, 988 Operations and Network Engagement, surfacing Lifeline/988 issues, identifying opportunities for improvement, and recommending initiatives and amendments to policies and programs when applicable
Develops, with the VP, 988 Operations and Network Engagement, the business plan to support strategic priorities and sustained future growth
Contributes to the development and maintenance of an appropriate management structure at Lifeline
Works with Vibrant departments (Corporate Excellence, IT, Legal) to establishes internal procedures to manage risk and compliance, assessing the impact of external decisions and forces, and taking action to manage risk exposure
Engages in professional development activities (e.g., leadership and DEIB trainings)