AVP, Desk Manager

LPL Financial•Fort Mill, SC

1d•$103,515 - $172,525•Onsite

About The Position

LPL’s Advisory & Product Consulting team provides platform education, case consultations, product discovery, and resource navigation support covering an array of available fee-based solutions. Our mission is to be a trusted partner to our advisors who in turn provide clients with choices to help meet their financial goals. In this endeavor, our sole motivation is to provide tailored guidance and expertise to allow our advisors to manage their client’s portfolios while also being trusted partners to give them the tools and resources they need to make their businesses thrive. As the manager of the Advisory & Product Consulting Desk, you will build and lead a team of professionals who support our clients via phone and email. The desk offers a knowledge base for questions regarding all that LPL offers for fee-based solutions including platforms, products, annuities, strategies and pricing. The manager of the desk has responsibility for training, developing, and engaging team members in a manner consistent with LPL Financial’s values.

Requirements

3-5 years’ previous experience within the financial services industry
Positive, customer-focused attitude and demeanor with desire to provide outstanding service
Superior communications skills, both verbal and written, with the ability to cogently explain and discuss financial information to different audiences
Desire to contribute to the success and growth of an organization
Interest in continued development of analytics to measure effectiveness of team’s efforts
Proficiency in Microsoft Office Suite

Nice To Haves

Previous Leadership experience preferred
Financial industry or service-related certifications are a plus
FINRA Series 7 and 66 strongly preferred (if not already held, passing exams to obtain licenses will be required soon after hiring)

Responsibilities

Act as a “Player Coach” and lead by example, with the ability to field advisor calls and emails directly when necessary
Onboarding and training of new hires
Embody the firm’s mission and values by fostering a culture of engagement, diversity and inclusion
Utilize principles of continuous improvement and advisor feedback to streamline and enhance team operating procedures
Results focused, with a strong understanding of how to educate and reinforce
Establishing, communicating and reporting on ongoing metrics and targets for team members
Responsible for performance management and accountability of the overall team
Conducting recurring team meetings and 1:1’s with direct reports
Develop strategic partnerships with other team leaders and departments across LPL as appropriate
Responsible for working with department leadership on elements of the business and/or functional strategy implementation and management across department and company-wide functions or projects.