AVP, Claims Recovery

CNA • Downers Grove, IL

14h • Hybrid

About The Position

The AVP of Claims Recovery is an officer-level leadership role responsible for setting the strategic direction of Claims Recovery operations and advancing recovery capabilities across the Claims organization. The AVP leads a team of more than 25 claims professionals, including direct and indirect reports, and oversees recovery training, technical development, and key strategic and operational objectives. The role has a flexible hybrid work schedule and may be based in one of the listed CNA office locations. The position typically reports to a VP or above.

Requirements

• In-depth technical knowledge of claims management theories and practices and insurance industry operations.
• Working knowledge of finance and accounting functions.
• Ability to interact and communicate effectively with internal and external business partners at all levels, and in team or matrix environments.
• Leadership and management skills demonstrating integrity and professionalism.
• Ability to drive results by identifying and resolving problems within the scope of responsibility.
• Knowledge of the insurance industry, its products, and services.
• Knowledge of Microsoft Office Suite and other business-related software.
• Ability to use metrics and information analysis in business decision-making.
• Ability to attract, manage, develop, and retain talent.
• Ability to act with urgency, think creatively, use diverse ideas to solve problems, and continuously develop industry and technical skills.
• Bachelor's degree in finance, business, or a related field, or equivalent.
• Typically at least 10 years of claims experience, including five years of management experience.

Nice To Haves

• Master's degree in finance, business, or a related field preferred.
• Experience leading leaders strongly preferred.
• Applicable certifications preferred.

Responsibilities

• Implement strategic and operational objectives that substantially affect the short-term success of recovery claims operations, driving superior results.
• Lead, direct, and maintain full management accountability for staff, with an emphasis on talent optimization and succession planning aligned with corporate strategy.
• Manage enterprise-wide planning, organization, and leadership of recovery claim programs, metrics, processes, results, and initiatives.
• Analyze and manage workflow and staffing to increase efficiency and productivity.
• Act as a liaison to senior management.
• Provide technical oversight of high-exposure recovery claims to ensure files are investigated, evaluated, and managed in a timely manner.
• Drive continuous improvement through initiatives and by mobilizing others to deliver results.
• Identify emerging issues and trends through information analysis and use of technological resources.
• Report recovery trends and exposures to internal and external business partners.
• Coordinate with underwriting, legal, staff counsel, and actuarial teams to share knowledge about market trends, the legal climate, and loss recovery opportunities.

Benefits

• Comprehensive and competitive benefits package intended to support employees' and their family members' physical, financial, emotional, and social wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive