AVP, Claims Manager

Berkley•Jersey City, NJ

1d•Onsite

About The Position

W.R. Berkley Corporation, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. Founded in 2004, Berkley Environmental has underwriting and account executive units in seven regions. Berkley Environmental offers an array of coverages for virtually all classes traditionally known to have environmental liability exposures on both an admitted and non-admitted basis. We provide a comprehensive portfolio of commercial property casualty insurance, automobile liability and workers’ compensation, along with claim services, providing expertise to meet the unique business needs of our customers. www.berkleyenvironmental.com

Requirements

Bachelor’s degree
Complex claim and coverage experience.
Litigation management experience
Prior experience handling 1st and 3rd party Commercial auto physical damage claims, Bodily injury claims, Commercial General Liability, litigated and non-litigated claims.
Strong organizational and decision-making skills.
Ability to think outside of the box to solve problems.
Ability to travel as needed.
Commercial Claims Experience
Excellent written and oral communication skills.
Demonstrated strong negotiation skills.
Detailed-oriented.
Data analysis/Management reporting
Able to multi-task effectively.
Excellent Customer Service skills

Nice To Haves

Professional designations preferred.
10 + years management experience preferred.

Responsibilities

Select, lead, mentor, oversee, plan, and check the daily work of a team of General Liability, Commercial Auto & Commercial Excess Liability claims examiners.
Manage a team handling the most complex/severe claims within Berkley Environmental Auto and GL lines of business.
Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
Maintain a diary on direct report files, as well as a diary for your own files.
Employ proper claim handling techniques to protect the integrity of the brand and providing consistent service quality and streamlined processes to add value for our customers.
Recruit and interview examiners as necessary.
Train & coach examiners as appropriate and necessary to ensure their competency.
Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as appropriate.
Potentially maintain a minor caseload in which you handle, review and process claims with the greatest complexity.
Proactively manages team inventory and performance through reports.
Resolve coverage disputes with insureds and agents as appropriate.
Negotiate settlements as appropriate.
Provide performance input on team members.
Post timely and accurate, loss and expense reserves and reevaluate exposures regularly during the life of a claim. Require and ensure that members of your team do similarly on their assigned claims.
Adhere and ensure that team members adhere to all statutory regulations, Unfair Claim Practices acts and Best Practices.
Effectively communicate with all internal and external customers.
Proactively control the use, work product and expenses of outside vendors.