Aviation Telecommunicator

City of Albuquerque•Albuquerque, NM

10d•Onsite

About The Position

Assist in ensuring the public safety of the Albuquerque International Sunport by monitoring airport security systems, operating a multi-line, multifunction touch-screen telephone system, responding to notifications of aircraft incidents and accidents, security incidents, criminal activity, and mechanical or janitorial problems, and dispatching appropriate police, operations, or maintenance personnel. This is a safety-sensitive position subject to random drug and alcohol testing. Job descriptions present a general list of tasks and duties and are not intended to reflect all duties performed within the job. The employee must be able to perform essential functions with or without reasonable accommodation.

Requirements

High school diploma or GED supplemented by 30 credit hours of college-level coursework in general studies; education and experience directly related to the minimum requirements may be interchangeable on a year-for-year basis.
Three years of experience in one or more of the following areas: radio operations, computer operations, switchboard operations, or data entry.
Possess a valid New Mexico Driver's License or be able to obtain one by the date of hire.
Obtain a valid City Operator's Permit (COP) within six months of hire.
Pass a drug test, hearing test, and background check.
Obtain NCIC Certification within one year of hire.
Obtain New Mexico Department of Public Safety Telecommunicator Certification within one year of hire.
Qualify for and maintain a Sunport Access Control Card under Aviation Department and Transportation Security Administration policies and guidelines.
Be able to perform essential job functions with or without reasonable accommodation.

Nice To Haves

One year of experience processing public service calls is preferred.

Responsibilities

Monitor the airport crash, fire, and rescue network and dispatch operations and police personnel in response to aircraft mishaps.
Operate a multi-line, multifunction touch-screen telephone system interfacing with telephone lines, radio frequencies, and the terminal-wide public address system.
Monitor airport security systems, including CCTV and alarms, and dispatch police personnel to security incidents, alarms, criminal activities, and emergency medical situations.
Record videotapes regarding security issues.
Maintain a complete record of police activities using the airport computer-aided dispatch program.
Relay police and other emergency calls and information to police sergeants for dispatch of police officers.
Receive and process police officer requests for National Crime Information Center (NCIC) and New Mexico Law Enforcement Telecommunications System (NMLETS) computer inquiries.
Update flight information received from airlines and make changes to the Flight Information Display System and Baggage Information Display System as needed.
Monitor the matrix security alarm system, determine the nature, location, and priority of alarms, and relay information to Law Enforcement and/or Terminal and Airfield Maintenance.
Operate the computerized paging system to locate and page passengers and employees; relay information about airfield operations, including closures and emergencies, to airport tenants and employees.
Control manual access to remote gates and doors and maintain keys to non-secure areas for authorized personnel.
Receive, catalog, tag, and log items turned in to lost and found; control items during the required 90-day hold period and dispose of them according to city ordinance.
Receive telephone calls, respond courteously to public inquiries, provide information within the assigned area, and resolve complaints efficiently and promptly.
Relay pertinent information about airport incidents and accidents to supervisory and senior staff; receive maintenance calls and submit applicable work orders.
Operate communication systems and access and transmit information from computer systems as needed.
Ensure adherence to safe work practices and procedures.
Perform related duties and responsibilities as required.