911 TELECOMMUNICATOR

The County of Adams•Gettysburg, PA

3d•$0 - $19

About The Position

The 911 Telecommunicator serves as the control point for communications and information supporting police, fire, emergency management (EMA), and emergency medical services (EMS) operations. The role receives and dispatches requests for assistance for these agencies, as well as College Security, Constables, and the Local Crime Stoppers Chapter. Paid training is provided. This is a full-time position in a 24-hour facility, with varying workdays and a willingness to work nights, weekends, and holidays required.

Requirements

Basic computer skills.
Excellent verbal communication skills.
Ability to remain composed in high-stress situations.
Willingness to work nights, weekends, and holidays.
Ability to read maps accurately and quickly.

Responsibilities

Answer calls for police, fire, EMA, and EMS assistance through the 911 system and administrative phone lines.
Coordinate and dispatch assistance to the appropriate agency by telephone and radio.
Send, receive, enter, update, and cancel data messages in local, state, and federal computer systems.
Monitor after-hours fire alarms.
Maintain files on wanted persons; distribute relevant information, including arrest warrants and court orders, to appropriate agencies; and enter relevant information into databases.
Conduct tours of the 911 telecommunications center.
Complete logs and records, compile statistics, file documents, and perform other assigned administrative duties.
Read maps accurately and quickly.
Monitor FEMA, PEMA, and National Weather Service alert telephone and computer connections.
Activate emergency notification systems as designated by the Director or designee.
Notify emergency responders and EMA personnel about impending dangerous weather conditions or incidents.
Attend seminars, conferences, and training as required to maintain certifications.
Participate in training new hires when requested by the Supervisor.
Perform other duties assigned by the Supervisor.
Prepare activity reports for submission to the Supervisor.