911 Telecommunicator

Le Sueur County Career•Le Center, MN

About The Position

The 911 Telecommunicator performs protective services and coordinates incoming emergency and non-emergency communications in support of public safety personnel. The role receives calls and texts, dispatches and monitors emergency responders, and provides backup operation of detention-facility security controls. It requires independent judgment and decision-making under the limited supervision of the 911 Communications Supervisor, often in high-stress situations and under critical time constraints. The position operates dispatch, radio, mapping, records, notification, and security systems; gathers and processes information to support incidents; provides public-service information and emergency instructions; and maintains accurate system entries and communication logs. The telecommunicator may provide CPR instructions by phone, testify in court, and train or mentor new staff. The role requires rotating shifts, including weekends and holidays, and mandatory overtime during critical incidents. Required mandated training is provided, with certifications maintained on an ongoing scheduled basis. The starting wage is $27.33 per hour, with a salary range of $27.33–$38.68 per hour. Benefits include health and life insurance, a retirement plan, vacation, sick and holiday pay, and other voluntary benefits. Applications are open until filled; application review is scheduled to begin November 4, 2026.

Requirements

High school diploma or equivalent.
Ability to pass a background investigation and psychological screening.
Valid driver’s license and ability to drive in Minnesota.
Proficient typing ability.
Ability to work rotating shifts, including weekends and holidays, and mandatory overtime during critical incidents.
Ability to perform the physical and mental demands of the position, including occasional exertion of more than 100 pounds, frequent sitting and repetitive motions, and occasional exposure to high-stress situations and specified workplace hazards.
Ability to listen to and understand directives; communicate clearly, accurately, professionally, and respectfully; use sound judgment; act decisively; evaluate alternatives; and produce accurate, high-quality work.
Knowledge of relevant policies and procedures, NCIC and CJIS manuals, state statutes, criminal codes, agency procedures, and available resources.
Skills and knowledge related to incident crime reports, master name index records, CJIS and NCIC records, burn permits, warrants, and orders for protection.
General skill with gun permit applications, predatory offender records, and the ARMER system.
Ability to use standard office equipment and dispatch equipment, including the ARMER MCC2500 radio console, Sentinel 911 call-processing equipment, VHF paging system, XTS2500 portable radio, and APX radios.
Knowledge of the LETG mobile system and thorough knowledge of LETG CAD and RMS, mapping systems, CJIS portals, Everbridge, MyBCA, StatusBoard, statewide supervision, and internal and external security systems.
CPR/first aid, first responder, and defibrillator certification; obtain and maintain Telephone Cardiopulmonary Resuscitation (T-CPR) training/certification.
Submit to fingerprinting and fingerprint checks through the FBI and Minnesota BCA, and comply with applicable laws, policies, and regulations.

Nice To Haves

Associate or technical degree in criminal justice, law enforcement, or a related field, or an equivalent combination of education and experience.

Responsibilities

Receive emergency and non-emergency 911 calls and texts, and handle multiple tasks under pressure and critical time constraints.
Evaluate information from available sources, establish incident priorities according to procedures, and respond to requests for law enforcement, medical, fire, and rescue services.
Provide public-service information, make referrals to appropriate resources, and give telephone CPR instructions when needed.
Dispatch fire, law enforcement, and ambulance personnel; monitor radio channels and talk groups; process officer requests; and update responding units throughout incidents.
Use paging systems, mapping systems, computer-aided dispatch, records management, mobile data, and related systems to support dispatch and incident response.
Query and process driver, vehicle, criminal history, warrant, missing-person, stolen-property, and alert information in local, state, and national systems.
Operate community notification and public alert systems to notify the public of imminent danger and emergencies.
Operate and troubleshoot communications and computer systems; operate security systems and alarms; monitor cameras and emergency man-down systems; and control locks, gates, and garage doors.
Enter and maintain dispatch information and logs of radio and telephone traffic.
Promote a diverse, culturally competent, respectful workplace and interact professionally with employees, partner organizations, and members of the public.
Attend work as scheduled, provide credible testimony in court, and give verbal accounts of official observations, actions, and findings.
Train and mentor new staff as requested, participate in professional development and training, and collaborate with other agencies.
Perform other related duties as assigned.