Aviation Security Badging Agent - Denver International Airport

City and County of Denver • Denver, CO

10d • $24 - $31 • Onsite

About The Position

Denver International Airport (DEN) is hiring an Airport Security Badging Service Agent. This role serves as a front-line representative in one of two Airport Security Badging Offices, providing exceptional customer service to over 40,000 airport employees. The agent will process badge applications for new and renewing employees, verify work authorization and identity documents, capture biometric information, and issue airport identification badges in accordance with TSA, ASP, and airport policies. Responsibilities include educating applicants on badging requirements, resolving customer inquiries, maintaining accurate records, and utilizing multiple technology systems to manage identity and access. The position involves greeting customers, processing them in a digital appointment system, reviewing and evaluating applications and documents for accuracy and compliance, and accurately recording information in the Identity Management System (IDMS). Agents are expected to maintain high ethical standards, promote teamwork, foster a positive atmosphere, and demonstrate empathy. They will communicate effectively, explain rules and regulations clearly, enroll customers in biometrics and facial authentication programs, maintain confidentiality of PII and SSI, and ensure applicants complete required training before badge issuance. The role also includes answering phone inquiries, operating and maintaining specialized badging equipment, and performing other assigned duties.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Three (3) years of experience performing administrative work in a security, compliance, or regulatory organization
• Ability to understand and abide by all federal regulations and airport policies while providing efficient and exceptional customer service
• Experience with Microsoft Office products, including but not limited to TEAMS, Word, Outlook, and Excel
• Learns and adapts quickly to new technologies and effectively uses multiple software applications to accomplish a variety of tasks
• Works effectively with teammates, supports shared goals, and contributes to a positive and respectful work environment contributing to a high-performing team culture.
• Strong attention to detail with excellent time management and decision-making skills
• Thrives in a fast-paced, constantly changing environment and adjusts priorities as operational needs evolve.
• A reliable and dependable team member with excellent attendance who can balance excellent customer service with the ability to consistently enforce airport security regulations.
• Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
• FBI criminal background check is required for all positions at Denver International Airport (DEN).
• Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
• By position, a pre-employment physical/drug test may be required.
• Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Nice To Haves

• Cover Letter preferred, not required
• Demonstrate initiative and embrace innovation by identifying opportunities to improve processes and customer experience.

Responsibilities

• Greet customers as they enter the office and process them in the digital appointment queuing system; provide customer service and assistance in a prompt, efficient, courteous, and professional manner; work to resolve issues and customer concerns quickly and effectively
• Review and evaluate fingerprinting and badging applications, personal identity and work authorization documents, and other information to determine accuracy, acceptability, and compliance with federal and DEN security regulations
• Verify and accurately record information in the Identity Management System (IDMS) for use in security threat assessment and criminal history records checks
• Display high standards of ethical conduct and attention to detail, promote a culture of teamwork, foster a positive and friendly atmosphere, and demonstrate empathy towards customers and coworkers
• Communicate effectively and appropriately with customers, teammates and management, verbally and in writing, considering the audience and nature of the information being shared
• Explain rules, regulations and expectations to airport, air carrier, concessionaire, and contract employees in a clear, patient, and understandable manner
• Enroll and train customers in the biometrics and facial authentication programs for specific employee access points at DEN
• Maintain confidentiality of personally identifiable information (PII) and sensitive security information (SSI) per federal regulations
• Ensure all applicants successfully complete required badge holder responsibility and security training prior to issuing an Airport ID badge
• Professionally and courteously answer high-volume phone requests and other inquiries from customers for information and appointments
• Operate and maintain specialized badging equipment associated with badge creation
• Perform other duties as assigned or requested

Benefits

• Competitive pay
• Great benefits
• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date
• Parking is provided for each office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED