Aviation Product Support Specialist (eMRO)
About The Position
Trax USA is currently recruiting for an Aviation Product Support Specialist to join our eMRO application team. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product. The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly collaborative environment where Product Specialists work very closely with other team members and clients to solve problems. The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing & IT. The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.
Requirements
- Bachelor’s degree in aviation or related field OR at least 2-3 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations.
- Travel 50%+ (Domestically & Internationally) and a valid Passport are required.
- Previous experience in the aviation field.
- Must be tech savvy (possess computer skills).
- Must be able to travel domestically and internationally; short term/long term.
- Adapt a friendly and helpful attitude when assisting our airline customers.
- Outstanding Communication skills – both verbal and written.
- Strong attention to detail.
Nice To Haves
- Experience using other aviation software highly preferred.
- Multilingual is a plus.
Responsibilities
- Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)
- Identify, research and resolve technical and software problems
- Track and monitor customer issues to ensure a timely response and resolution
- Liaison with our Development Department to document customer specifications
- Test software program modifications and resolutions to report technical problems
- Liaison with Technical Writing Department to develop documentation of new program features
- Customer training (on-site or at Trax location). Ability to travel domestic/international is required for on-site training assignments.
- On-call service for customer emergencies
- Experienced agents take on customer implementation projects
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
