Product Support Specialist

Schneider Electric•Franklin, OH

5d•Onsite

About The Position

This position is for a Product Support Specialist in the Medium Voltage Transformer Team, part of the US Energy Business, in Nashville, Tennessee. This team is responsible for managing and executing the front and back office functions to support the execution of our MV Transformer offer with our Brand Label Suppliers. This position is accountable to provide Technical Assistance to our field sales organization for MV Transformers.

Requirements

0-3 years of experience
Bachelors degree in Electrical Engineering or other related field or; Familiarity or hands-on experience with transformers (including MV transformers) through work, training, or related exposure
Self-motivated, proactive, and accountable, with a practical approach to problem solving
Strong organizational skills, with the ability to manage and prioritize both short- and long-term tasks effectively
Excellent communication skills, with the ability to clearly convey information to a wide range of internal and external customers and suppliers (both written and verbal)
Ability to learn quickly and adapt in a fast-paced, customer-focused environment
Comfortable reviewing and interpreting technical information such as project drawings or one-line diagrams (or a willingness to learn)
Familiarity or hands-on experience with transformers (including MV transformers) through work, training, or related exposure

Nice To Haves

Exposure to Schneider Electric products, systems, or processes
Experience with tools such as SAP, SE Advantage, Mainframe, or Windchill

Responsibilities

Provide technical support to Field Sales Organization
Support Quote Specialists with Quotation Process
Clarifying orders between Field Office and Brand Labeled Suppliers
Receiving and validating quotations from Brand Labeled Suppliers against specifications
Hosting Customer Witness Testing as Required
Assist with Training Field Sales on MV Transformer product Line
Other related duties as required