Product Support Specialist

Quaker Eldon•Eldon, MO

6d•$22 - $25•Onsite

About The Position

The Product Support Specialist assists the Product Management team in a variety of ways including documentation, audits, and product research. The Product Support Specialist will be heavily involved in product rollout functionality and data management including data accuracy reviews. The position is responsible for product option reviews and margin of product being sold. The Product Support Specialist maintains the Engineering Library and administers a Bill of Material Audit Process.

Requirements

Proficient with Microsoft Office software: Excel, Word, PowerPoint and Outlook
An individual must be able to perform each essential duty satisfactorily.
Observe safety and security policies and procedures, including proper use of Personal Protective Equipment including but not limited to eye and toe protection; report potentially unsafe conditions; and use equipment and materials properly during visits to the production floor.
The position requires the ability to climb stairs, lift files, open filing cabinets, bend or stand as necessary.
It is an essential job function and safety rule, applicable to every employee working in a safety sensitive classified position, to be able to work in a constant state of alertness and in a safe manner.

Nice To Haves

Thorough Understanding of Quaker's Residential Product Terminology preferred
Associate or Bachelor of Science degree in Business or Engineering field

Responsibilities

Respond to product question or request tickets received in Product Management's Help Site from manufacturing staff, Customer Service Representatives, Sales Representatives, contractors or Quaker dealers
Review content and upkeep documents in the Engineering Library including install instructions, certification documents, shop floor audits, product catalog, parts book, etc.
Review all available options for each product. Add each option that works to the specification document so Quaker's Q1 bid program, the Bill of Materials and pricing reflect accurate data
Determine margin of product being sold based on our costs and the market pricing
Facilitate the Bill of Material Audit Process and be the bridge between Engineering, Manufacturing, and Purchasing
Investigate product issues or opportunities for improvement and solutions
Help with the development of product instructions, user guides and manufacturing floor standard operating procedures
Research and respond to price review questions from the Sales team
Support the Product Management team in a variety of ways
Assist with product changes
Prompt and regular attendance at an assigned work location.
Interact and communicate with employees and customers in an appropriate manner.
Availability on site to confer with staff members with whom the employee must interact on a regular basis.
Communicate via email, prepare reports and work schedules.
Review and analyze data and information in the Engineering Library.
Plan, prioritize and monitor Bill of Material audit process.
Complete assigned tasks/projects in a timely manner.