Aviation Operations Supervisor
About The Position
The Aviation Operations Supervisor provides day-to-day leadership of aviation operations personnel and helps ensure company aircraft operations are conducted safely, efficiently, professionally, and in accordance with applicable regulations, company policies, and departmental procedures. As a member of the Aviation management team, the supervisor works closely with the Director of Aircraft Operations, Chief Pilot, and Director of Maintenance to coordinate resources, establish priorities, support customers, and respond to changing operational requirements. The role supports a 24-hour, seven-day-a-week aviation operation and requires strong leadership, sound judgment, flexibility, responsiveness, and effective communication.
Requirements
- Associate degree in a related field.
- Previous supervisory or team-leadership experience.
- Ability to assign work, coach employees, establish priorities, and manage changing operational demands.
- Strong communication, organization, decision-making, and problem-solving skills.
- Proficiency with Microsoft Office and general business systems, and ability to become highly proficient in Professional Flight Management (PFM).
- Ability to respond to urgent operational matters as needed.
Nice To Haves
- Bachelor’s degree in a related field.
- FAA Aircraft Dispatcher Certificate.
- Corporate aviation, flight scheduling, dispatch, or aircraft-management experience.
- Experience supporting executive-level customers.
- Experience with PeopleSoft, process improvement, project coordination, or operational risk management.
Responsibilities
- Supervise aviation operations personnel, including assigning work, coaching, training, managing performance, and supporting employee development.
- Oversee daily operations, including aircraft and crew scheduling, trip coordination, customer requirements, and resource allocation.
- Establish priorities, resolve operational issues, respond to disruptions, and administer departmental procedures using independent judgment.
- Coordinate with customers, executive assistants, flight crews, maintenance personnel, vendors, and department leadership.
- Ensure trips are properly planned, documented, and supported, including passenger, aircraft, crew, customs, immigration, and operational requirements.
- Administer the Professional Flight Management system, including scheduling, records, reporting, troubleshooting, and user training.
- Support purchase orders, invoices, vendor administration, customer chargebacks, and expense documentation using PeopleSoft and other business systems.
- Identify and implement improvements to operational efficiency, customer service, systems, and departmental processes.
- Support compliance with applicable regulations, company policies, departmental procedures, and confidentiality requirements.
- Monitor operational communications during assigned working periods and respond to urgent matters as needed.
Benefits
- Company-wide bonuses and long-term incentives.
- Company-paid pension benefit with fixed contributions.
- Matching contributions to a 401(k) savings plan.
- Medical, dental, and vision benefits.
- Paid parental leave.
- Family building support.
- Fitness benefits.
- Company-paid life insurance.
- Disability benefits.
- Disease management programs.
- Paid time off.
- Employee Assistance Program (EAP).
- Recognition program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
