Aviation Maintenance Facilities Services Assistant Manager

Port of Seattle•SeaTac, WA

About The Position

As the Aviation Maintenance Facilities Services Assistant Manager, you will oversee daily facility service operations and manage the overall quality assurance of contractors’ performance at SEA Airport. You will oversee and manage the customer service provided by contractors and their staff, ensuring that it meets the service performance standards outlined. You will provide leadership, support, and guidance to contracted employees on the off shifts, and monitor workload and assignments. You will oversee and manage all operational and service functions established in the contract agreements including scope of work, staffing levels, equipment, supplies, procedures, and preventative maintenance schedules. You will oversee and manage contract transition requirements and plan to eliminate any operational impacts to the Port, tenants, airlines, or the traveling public. You will evaluate existing internal and contracted processes and services, analyze data from customer feedback and performance audit results, and recommend opportunities for improvements. You will report and submit service and purchase requests for non-operational assets or those in need of maintenance, ensuring that all airport facilities and assets are in clean and excellent working condition. You will conduct preventative maintenance audits and evaluate facility service fixtures and take steps to restore them in a timely manner. You will coordinate with internal and external stakeholders, trades, and vendors on facility service initiatives. You will develop pricing structures, scope of work, contract terms and conditions, timelines for projects, and any warranty provisions, ensuring all contract deliverables are met. You will provide support and coordination during irregular operations and emergencies to meet increased service demands.

Requirements

Experienced – You have five (5) years of experience in facilities, maintenance, and/or contract management.
Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
Interpersonal – You possess strong interpersonal skills to successfully communicate policies, contract terms and standards, and interact with others professionally. You work collaboratively and effectively with diverse groups and individuals.
Analytical – You are skilled in gathering, analyzing, and synthesizing complex data to inform strategy, negotiations, and process improvement. You have effective and well-developed troubleshooting skills to identify root cause analysis and provide solutions in a timely manner.
Customer Service Oriented – You investigate and take action to meet customers’ needs and have strong customer service skills and focus to deescalate any difficult situations.
Innovative – You can conduct research on emerging technologies, products, trends, and standards and utilize the knowledge to make recommendations for improvements.

Nice To Haves

Desired – We hope you have an International Facilities Management Association (IFMA) Certified Facilities Manager certification.

Responsibilities

Oversee daily facility service operations and manage the overall quality assurance of contractors’ performance.
Oversee and manage the customer service provided by contractors and their staff, ensuring that it meets the service performance standards outlined.
Provide leadership, support, and guidance to contracted employees on the off shifts, and monitor workload and assignments.
Oversee and manage all operational and service functions established in the contract agreements including scope of work, staffing levels, equipment, supplies, procedures, and preventative maintenance schedules.
Oversee and manage contract transition requirements and plan to eliminate any operational impacts to the Port, tenants, airlines, or the traveling public.
Evaluate existing internal and contracted processes and services, analyze data from customer feedback and performance audit results, and recommend opportunities for improvements.
Report and submit service and purchase requests for non-operational assets or those in need of maintenance, ensuring that all airport facilities and assets are in clean and excellent working condition.
Conduct preventative maintenance audits and evaluate facility service fixtures and take steps to restore them in a timely manner.
Coordinate with internal and external stakeholders, trades, and vendors on facility service initiatives.
Develop pricing structures, scope of work, contract terms and conditions, timelines for projects, and any warranty provisions, ensuring all contract deliverables are met.
Provide support and coordination during irregular operations and emergencies to meet increased service demands.