Aviation Crew Support

TransMedics, Inc. • Andover, MA

1d • Onsite

About The Position

The Crew Support department is part of the 24/7 Transplant Logistics Command Center in Andover, Massachusetts. The team uses knowledge of aviation operations and internal processes to coordinate logistics for flight crew members, including travel accommodations and fatigue mitigation, supporting crew readiness for time-sensitive missions.

This role works approximately 15 twelve-hour shifts per month on a rotating schedule: four days on and three days off, followed by three days on and four days off. The schedule includes nights, weekends, and holidays. The position requires flexibility, attention to detail, and commitment. It does not have management responsibilities.

Requirements

• Prior experience in aviation, crew management, or customer service.
• Working knowledge of FAA regulations related to Part 91/135 operations.
• Prior experience in Part 135 operations or the aviation industry.
• Strong personal and work ethics and a high level of integrity.
• Strong interpersonal, organizational, and leadership skills.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
• Self-motivation, attention to detail, and ability to work independently and as part of a team.
• Strong decision-making and problem-solving abilities.
• Excellent verbal and written communication skills, delivered professionally.
• Proficiency with basic math calculations, including decimals, time conversions, 24-hour clock format, and UTC.
• Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint), SharePoint, and internet navigation.
• Ability to use industry-specific software and tools and learn new software.
• High school diploma.
• Ability to work the rotating schedule of approximately 15 twelve-hour shifts per month, including nights, weekends, and holidays.
• Ability to sit for extended periods at a computer, use hands and fingers to type and operate equipment, and communicate using good vision and hearing.
• Basic organizational skills to manage complex schedules.

Nice To Haves

• Associate’s degree.
• Familiarity with travel management systems such as AmTrav or similar platforms.

Responsibilities

• Book and confirm commercial airline tickets, hotel reservations, and rental car reservations for crew members.
• Serve as the primary point of contact for crew inquiries and provide timely support and resolution.
• Provide on-call assistance to crew members during rotations and help ensure operational continuity.
• Manage crew scheduling tasks, including tracking duty status, call-outs, and on/off duty times.
• Maintain accurate records of reservations, crew details, and airline ticket credits for future use.
• Assist schedulers with aircraft accommodation coordination, such as hangar space and late arrivals.
• Follow company policies, safety protocols, and regulatory requirements, including Part 91/135 operations.
• Participate in special projects and complete additional tasks as assigned by department leadership.
• Support general operational needs across departments.

Benefits

• Medical coverage with a Health Reimbursement Account through Blue Cross/Blue Shield of Massachusetts
• Dental insurance
• Vision insurance
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short-term disability
• Long-term disability
• 401(k) plan
• Pet insurance
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED