Trip Support Specialist I - Aviation

World Fuel Services•Webster, TX

3d•Remote

About The Position

At World Fuel, we support some of the world's most complex and demanding aviation operations. Every day, our team helps commercial, military, and business aviation customers execute missions across the globe by ensuring they have the permits, services, logistics, and operational support required for success. As a Trip Support Specialist I, you will play a critical role in coordinating international flight operations and serving as a trusted partner to flight crews, operators, and customers worldwide. This is a fast-paced position that combines aviation operations, customer service, logistics, and real-time problem solving. Whether supporting a business jet crossing multiple countries or assisting military and commercial flight operations, you'll help ensure every trip is executed safely, efficiently, and seamlessly.

Requirements

Bachelor's degree in Aviation, Aeronautics, Aviation Management, or a related field preferred
0-2 years of aviation industry experience, or equivalent aviation education and training
Strong customer service and communication skills
Excellent organizational and time management abilities
High attention to detail and accuracy
Ability to prioritize multiple tasks in a fast-paced environment
Strong problem-solving and decision-making skills
Comfortable working independently and collaboratively within a team environment

Nice To Haves

Flight planning
Flight dispatch support
Airport operations
Business or corporate aviation
Commercial aviation operations
Military aviation operations
Global trip support
Aviation customer service
Weather briefing services
Experience with PPS8 Air Inc. Navblue, Microsoft Office Suite, Flight planning software, Aviation weather platforms, Aviation operational systems

Responsibilities

Coordinate Global Flight Operations: Support international and domestic flight operations by arranging and managing airport ground handling services, landing and overflight permits, airport slots and aircraft parking, customs, immigration, and regulatory requirements, hotel accommodations for flight crews, ground transportation arrangements, and real-time flight following and operational updates.
Deliver Outstanding Customer Service: Serve as a primary point of contact for assigned customers, build strong relationships through proactive communication and operational expertise, respond quickly to schedule changes, operational challenges, and customer requests, ensure trips are executed accurately and efficiently from planning through completion, and provide solutions in time-sensitive situations while maintaining exceptional service standards.
Manage Aviation Logistics: Create and maintain trip records within company operating systems, prepare customer quotations, cost estimates, and operational documentation, coordinate with airports, government agencies, international vendors, and service providers worldwide, track trip progress and proactively communicate updates, and ensure accurate operational and billing documentation.
Support Flight Planning Activities: Depending on the customer segment supported, responsibilities may include assisting with flight planning and route analysis, monitoring weather conditions and operational impacts, providing weather briefing support, and utilizing flight planning platforms and aviation operational tools, communicating route, permit, and operational requirements to customers and crews.