AV/VTC & Telecommunications Support Specialist

C3EL•Scott AFB, IL

8d•Onsite

About The Position

C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support.

Requirements

U.S. Citizenship.
Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications.
Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support.
Experience documenting incidents and corrective actions in a trouble-ticket system.
Ability to meet applicable DISA personnel security and network-access requirements.
High school diploma and at least 2 years of relevant experience.

Nice To Haves

DoD AV/VTC or command-level meeting/event support experience.
Microsoft Teams, GVS, Cisco VTC, Crestron, or comparable conference-room technology experience.
Experience with structured copper cabling, cable testing/toning, cross-connects, and wire-plant documentation.
AVIXA, manufacturer, or DoD-approved cybersecurity certifications relevant to assigned duties.

Responsibilities

Provide telephone, communications, AV, VTC, and mobile-device support required to sustain DOD operations.
Manage and maintain existing VTC systems and Multi-point Control Unit capabilities.
Set up, test, facilitate, and restore rooms/equipment for GVS, VTC, Microsoft Teams meetings, training classes, conferences, town halls, and other events.
Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity.
Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems.
Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage.
Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves.
Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet.
Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects.
Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites.