AV/VTC Technician
About The Position
Provide AV/VTC support to include, but not limited to, onsite support, ad-hoc services, video services, video streaming, production, travel, and training as needed. Other ad-hoc services may include, but not limited to, remote support and/or evaluation of field office AV/VTC requirements. Support AV/VTC events, including but not limited to, meetings, conferences that require AV/VTC hardware support, public address system with multiple microphone/line level sources, public display for live/recorded/VTC video, computer display, and open/close caption. Support video editing and post-production, video switching, camera operations, graphic design, animation, motion graphics development, audio mixing, digital signal processing (DSP), control systems, projection systems, and LED display technologies to support organizational communications and events. Provide operational support for video teleconferencing and collaboration platforms, including Microsoft Teams, Zoom, and Poly RealPresence. Additionally, able to support Video Webinars and Break-Out Rooms. Responsibilities include scheduling and managing virtual meetings, coordinating connections between multiple locations, monitoring audio and video performance, and resolving connectivity, interoperability, and user support issues to ensure reliable communication services. Utilize a single point of contact for receiving AV/VTC service calls, documenting trouble tickets and resolving AV/VTC problems at any HQ or field office site. Resolve trouble tickets related to AV/VTC.
Requirements
- Full-time on-site support
Responsibilities
- Provide AV/VTC support including onsite support, ad-hoc services, video services, video streaming, production, travel, and training.
- Provide remote support and/or evaluation of field office AV/VTC requirements.
- Support AV/VTC events such as meetings and conferences.
- Support video editing and post-production.
- Support video switching, camera operations, graphic design, animation, motion graphics development, audio mixing, digital signal processing (DSP), control systems, projection systems, and LED display technologies.
- Provide operational support for video teleconferencing and collaboration platforms (Microsoft Teams, Zoom, Poly RealPresence).
- Support Video Webinars and Break-Out Rooms.
- Schedule and manage virtual meetings.
- Coordinate connections between multiple locations.
- Monitor audio and video performance.
- Resolve connectivity, interoperability, and user support issues.
- Act as a single point of contact for AV/VTC service calls.
- Document trouble tickets and resolve AV/VTC problems at HQ or field office sites.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
