AV/VTC Engineer Mid-Level

Chenega Corp • Ft Meade, MD

1d • Onsite

About The Position

Chenega Analytic Business Solutions is hiring a mid-level AV/VTC Engineer to support a Department of Defense organization with video teleconferencing services. The role is based primarily at the main customer site in Fort Meade, Maryland, with occasional support at alternate or satellite sites and travel as needed. The engineer evaluates, designs, documents, installs, implements, tests, maintains, operates, removes, upgrades, and modifies video teleconferencing systems. The position also involves troubleshooting, system performance monitoring, equipment and asset accountability, customer consultation and training, reporting, and lifecycle planning for AV/VTC infrastructure. Travel may be required up to 10%.

Requirements

• Associate degree in Computer Information Management, Information Technology, or a related field; alternatively, a high school diploma or GED plus at least 4 additional years of IT Systems or Helpdesk support experience.
• At least 4 years of relevant work experience.
• CompTIA A+, Network+, or Security+ certification required within 6 months of the start date.
• Top Secret clearance with SCI eligibility.
• Successfully pass background and drug screening.
• Familiarity with AR 25-1 and DoD PAM 25-91.
• Ability to apply Security Technical Implementation Guides (STIGs) requirements to UC technologies.
• Experience configuring, maintaining, and sustaining Extron, Crestron, AMX, and Cisco UC/VTC technologies.
• Experience with Cisco Unified Communications Manager and Cisco Meeting Server operations and maintenance.
• Experience with IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, firewall traversal, SIP, H.323, relevant video standards, and DoD Video Security STIG processes; familiarity with and ability to comply with DISA operational requirements.
• Experience with multi-security classified and unclassified IP video teleconferencing and presentations.
• Experience with networking, LAN/WAN, and Telecommunications Industry Association cabling standards.
• Understanding of PKI.
• Knowledge of AV/VTC sessions, call managers, scheduling, and AV/VTC services with outside agencies for executive-level users.
• Ability to work in DoD classified and unclassified environments, including use of KIV-7 encryption keys for ISDN/IP classified connectivity.
• Working knowledge of SIP, ISM, H.232, H.320, H.460, TLS, RTP, SRTP, TCP/IP, UDP, content-control protocols, video-compression standards, packet analyzers, routing protocols, networking fundamentals, and Tandberg, Polycom, and Cisco video and voice technologies.
• Full working knowledge of commercial construction methods, including ceiling-deck construction, wall framing, structural engineering, electrical wiring, and cable/fiber installation.
• Proficiency with Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.
• Knowledge of TCP/IP network routing and switching and wireless technologies.
• Ability to communicate effectively orally and in writing.
• Ability to multitask in a high-stress, performance-based environment, establish priorities, and meet deadlines.
• Ability to travel up to 10%.

Nice To Haves

• Experience with DITSCAP/8500.2 information assurance controls is desired.

Responsibilities

• Support the AV Engineering Team in delivering video teleconferencing services to a DoD organization.
• Troubleshoot and isolate faults to resolve system operational problems.
• Generate and comply with recurring daily, weekly, and monthly reporting requirements, as well as nonrecurring and special reports.
• Conduct site surveys, develop Bills of Materials, and lead integration, testing, and installation for new facilities, including office spaces and conference rooms.
• Develop and implement metrics-capture, quality-control, and quality-assurance processes and procedures.
• Draft Standard Operating Procedures for VTC engineering operations.
• Perform equipment custodian duties, including inventory management and asset accountability.
• Provide lifecycle refresh projections for AV/TC infrastructure and AV equipment build-out projects.
• Establish customer requirements for AV/TC systems and equipment through site surveys.
• Provide primarily on-site support at the main customer location and occasional support at alternate or satellite sites; travel as needed.
• Evaluate, design, document, install, implement, test, maintain, operate, remove, upgrade, and modify video teleconferencing equipment systems.
• Test connections and troubleshoot VTC systems supporting DoD operations.
• Monitor and track system performance and usage.
• Repair, replace, or reprogram faulty equipment as required.
• Consult with and train clients on operating and using AV/VTC equipment, controls, and interfaces.
• Complete annual company and customer training requirements.
• Record labor hours daily in the online corporate system.
• Attend customer in-person meetings and conferences as requested.
• Perform other duties as assigned.

Benefits

• The company describes offering a broad range of benefits but does not specify individual benefit types in the posting.
• Professional development opportunities, including on-the-job learning and formal development programs.
• Well-being programs and flexibility to make daily choices that support team members' health and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree