AV/VTC Engineer Mid-Level

Chenega Analytic Business Solutions, LLC • Odenton, MD

1d • $48 - $74 • Onsite

About The Position

The AV/VTC Engineer is responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems. The role supports a Department of Defense organization by providing video teleconferencing services, primarily at the main customer site, with occasional support at alternate or satellite sites and travel as needed. Travel may be up to 10%.

Requirements

• Associate degree in Computer Information Management, Information Technology, or a related field; alternatively, a high school diploma or GED plus at least 4 additional years of IT systems or helpdesk support experience.
• At least 4 years of relevant work experience.
• CompTIA A+, Network+, or Security+ certification required within 6 months of the start date.
• Top Secret clearance with SCI eligibility.
• Successfully pass background and drug screening.
• Familiarity with AR 25-1 and DoD PAM 25-91.
• Ability to apply Security Technical Implementation Guides (STIG) requirements to unified communications technologies.
• Experience configuring, maintaining, and sustaining Extron, Crestron, AMX, and Cisco UC/VTC technologies.
• Experience operating and maintaining Cisco Unified Communications Manager and Cisco Meeting Server technologies.
• Experience with IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, firewall traversal, SIP, H.323, relevant video standards, and DoD Video Security Technical Implementation Guides; familiarity with and ability to comply with DISA operational requirements.
• Experience with multi-security classified and unclassified IP video teleconferencing and presentations.
• Experience with networking, LAN/WAN, and Telecommunications Industry Association cabling standards.
• Understanding of PKI.
• Knowledge of AV/VTC sessions, call managers, scheduling, and AV/VTC services with outside agencies for executive-level users.
• Ability to perform duties in DoD classified and unclassified environments, including use of KIV-7 encryption keys for ISDN/IP classified connectivity.
• Working knowledge of SIP, ISM, H.232, H.320, H.460, TLS, RTP, SRTP, TCP/IP, and UDP; content control protocols; video compression standards; packet analyzers; routing protocols; networking fundamentals; and Tandberg, Polycom, and Cisco video and voice technologies.
• Full working knowledge of commercial construction methods, including ceiling-deck construction, wall framing, structural engineering, electrical wiring, and cable/fiber installation.
• Proficiency in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.
• Knowledge of TCP/IP network routing and switching, and wireless technologies.
• Ability to attend customer in-person meetings and conferences as requested.
• Effective oral and written communication skills.
• Ability to multitask in a high-stress, performance-based environment, establish priorities, and meet deadlines.
• Ability to travel up to 10%.

Nice To Haves

• Experience with DITSCAP/8500.2 IA controls.

Responsibilities

• Provide AV engineering support and video teleconferencing services to a DoD organization.
• Troubleshoot systems, isolate faults, resolve operational problems, and test VTC connections.
• Generate and comply with recurring daily, weekly, and monthly customer and contractual reports, as well as nonrecurring and special reports.
• Conduct site surveys, develop Bills of Materials, and lead integration, testing, and installations for new facilities such as offices and conference rooms.
• Develop and implement metrics capture, quality control, and quality assurance processes and procedures.
• Draft Standard Operating Procedures for VTC engineering operations.
• Perform equipment custodian duties, including inventory, asset management, and accountability.
• Provide life-cycle refresh projections for AV/TC infrastructure and AV equipment build-out projects.
• Monitor and track system performance and usage; repair, replace, or reprogram faulty equipment as required.
• Consult with and train clients on the control, interfaces, and use of AV and VTC equipment.
• Complete annual company and customer training requirements.
• Record labor hours daily in an online corporate system.
• Provide on-site support primarily at the main customer location, with occasional alternate or satellite site support and travel as needed.
• Perform other duties as assigned.

Benefits

• The company describes offering a broad range of benefits, but does not specify individual benefits in the posting.
• Professional development opportunities, including on-the-job learning and formal development programs.
• Well-being programs and flexibility in daily choices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree