AV Technician

Pyramid Global Hospitality•Chicago, IL

2d•$20 - $25•Onsite

About The Position

This position is responsible for providing set up and operation of small to large-scale audiovisual systems in a hospitality environment and for providing Help Desk services while ensuring complete client satisfaction. Support includes but is not limited to audiovisual systems, lighting and control systems, wireless/wired connectivity, end users for PC's, Mac's, Tablets, Servers, Mobile devices, database connectivity, desktop applications, and associated hardware. Ensures service level objectives are consistently met for supported clients.

Requirements

Minimum 1 -3 years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment
Conference Center/Hotel or related experience
Use of web streaming equipment and platforms including hardware encoding for webcasting
Use of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc.
Programming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers.

Nice To Haves

Bachelor’s degree preferred
Technical certification in related network and end user operating systems desired
Extron and/or Crestron AV and Lighting control systems experience desired

Responsibilities

Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video events
Support multimedia, audio visual, and videoconferencing or VTC event operation
Provide excellent customer service that includes communicating with end users in person and on Video Conference
Assist end users with set-up for conferences, ensuring that all equipment is operable
Monitor daily audio visual conference room schedule
Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved media
Setup, operate, support, breakdown and transport AV equipment
Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all events
Inspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance
Identify any IT and network related issues and ask for IT support in a timely manner
Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures
Perform other related duties as requested by management.
Remain alert, courteous and helpful to guests and co-workers at all times.