AV Technician

Engenix•Newport News, VA

5d•Onsite

About The Position

This position provides on-site direct AV/VTC support, including troubleshooting issues for a variety of AV/VTC equipment such as Cisco-based conferencing systems and Microsoft Teams. Support includes day-to-day VTC setup, scheduling, troubleshooting, maintenance, equipment replacement, installation of replacement equipment, in-call VTC support, and training on VTC equipment. The role involves troubleshooting and creatively working around rooms that are "hard down," and rapidly resolving technical issues to minimize downtime. Configuration support includes building and maintaining drivers, updating firmware for preventative maintenance of Cisco VTC systems and Windows-based systems. Support is provided for customer requests, VTC meetings, and sessions across 10 different VTC rooms, with equipment support for Cisco and Windows-based systems. The technician will leverage in-depth knowledge of monitors, projectors, video conferencing systems, and Windows-based systems. Responsibilities also include managing site inventory and spares using a database, managing/completing quarterly preventative maintenance projects, and submitting weekly status reports. Creating/resolving break-fix tickets by monitoring the client's ticketing system is also required. Support extends across both NIPR and SIPR communication mediums, including all Microsoft Teams conferences and Skype for Business VTC conferencing on both networks.

Requirements

Secret Security Clearance
CTS Certification (must be able to obtain within 6 months of hire)
Security+ CE Certification (IAT Level II)
Excellent customer service and written/verbal communication skills.
Requires knowledge of Microsoft Suite (Outlook, Excel, and Word primarily) and Windows.
Must be a US Citizen.
Must be authorized to work for any employer in the US, independently.
Must undergo a background check to access information in support of this position.
Inability to obtain and maintain a DoD Common Access Card and SECRET eligibility security clearance may result in the candidate being ineligible for this position.

Nice To Haves

2+ years audio/visual experience
Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.

Responsibilities

Provide on-site direct AV/VTC support.
Troubleshoot issues for AV/VTC equipment including Cisco-based conferencing systems and Microsoft Teams.
Perform day-to-day VTC setup, scheduling, troubleshooting, maintenance, and replacement of equipment.
Install replacement AV/VTC equipment.
Provide in-call VTC support and training on VTC equipment.
Troubleshoot and resolve technical issues to minimize downtime.
Configure and maintain drivers and update firmware for Cisco VTC systems and Windows-based systems.
Support customer requests, VTC meetings, and sessions across 10 VTC rooms.
Manage site inventory and spares using a database.
Manage and complete quarterly preventative maintenance projects.
Submit weekly status reports.
Create and resolve break-fix tickets by monitoring the client's ticketing system.
Support NIPR and SIPR communication mediums.
Support all Microsoft Teams conferences on SIPR and NIPR networks.
Support all Skype for Business VTC conferencing.