AV Technician - Redmond WA

VetJobs•Redmond, WA

1d•$36 - $52

About The Position

SpaceX is seeking an Audio/Visual Technician to support conferences and events across the organization. The technician will work closely with AV Administrators to learn and use AV equipment and systems across conference rooms and event spaces. The role provides ongoing support for daily technical issues, maintenance, and upkeep of AV hardware and systems, and supports live events, meetings, and hybrid or remote gatherings. The position calls for a motivated, organized, results-driven person with strong listening, oral communication, and written communication skills.

Requirements

High school diploma or equivalency certificate.
At least 1 year of professional experience in AV support.
Professional experience in live audio and video production or video-conferencing solutions and support.
Professional experience with Mac or Windows operating systems.
Willingness to work all shifts, overtime, and/or weekends as needed.
Ability to regularly lift up to 25 lbs. for duties such as delivering computers and unpacking and rack-mounting equipment.
Willingness to travel to other SpaceX sites in support of program needs.
Valid driver's license.
Ability to pass Air Force background checks for Cape Canaveral and Vandenberg.

Nice To Haves

Familiarity with one or more of Q-SYS, Logitech, Biamp, Extron, or Shure.
Experience supporting Microsoft Teams or video-conferencing technologies.
Experience with line drawings, signal flow, and AV concepts.
Knowledge of and ability to terminate various audio and data connections.
Cabling experience, including pulling and terminating cables.
Construction or mechanical background.
Knowledge of layer 1 network technology.
Customer service, problem-solving, and teamwork abilities.
Outstanding communication and interpersonal skills.
Q-SYS, CTS, Crestron DM, or similar certifications.

Responsibilities

Support AV and video-conferencing solutions locally and globally for in-region teams.
Provide audio/visual support for events at the SpaceX office, including occasional out-of-hours events.
Respond promptly to technical support requests received through email, ticketing, and chat.
Troubleshoot hardware and applications, provide technical support, and solve problems.
Deliver professional, customer-focused support.
Document issue status and provide updates to management, the team, and end users.
Maintain standard operating procedures, best practices, and customer service guidelines.
Create AV troubleshooting and configuration documentation for team members and end users.
Participate in onboarding and training team members.
Promote quality and adherence to team best practices.

Benefits

Potential eligibility for long-term incentives in the form of company stock or long-term cash awards.
Potential discretionary bonuses.
Employee Stock Purchase Plan with the ability to purchase additional stock at a discount.
Medical coverage.
Vision coverage.
Dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various other discounts and perks.
Accrual of 3 weeks of paid vacation.
Eligibility for 10 or more paid holidays per year.
Washington State paid sick time in compliance with state and federal law.
Company shuttles for roundtrip travel from select Seattle locations to the SpaceX Redmond office, Monday to Friday.