AV Technician Tier 2

EOS • New York, NY

3d • $30 - $38

About The Position

EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services. The AV Technician Tier 2 provides day-to-day support for meeting room technology and end-user devices in a corporate environment. The role focuses on break/fix support, basic troubleshooting, and maintaining reliable AV system performance. The position is scheduled Monday through Friday, 12 p.m. to 8 p.m. EST. Some physical work may be required, such as moving equipment and setting up rooms.

Requirements

• 1–3 years of experience in AV support.
• Basic knowledge of AV systems, video conferencing, and end-user technology.
• Strong troubleshooting and problem-solving skills.
• Comfort working in a client-facing environment.
• Ability to manage and update tickets clearly and accurately.
• Good communication skills and a reliable, team-oriented approach.

Nice To Haves

• Experience with common AV platforms such as Zoom Rooms or Microsoft Teams Rooms.
• Exposure to tools like Crestron or Extron.

Responsibilities

• Provide break/fix support for AV systems in meeting rooms, conference spaces, and office areas.
• Troubleshoot basic to intermediate issues involving audio, video, and conferencing platforms such as Zoom and Teams.
• Respond to and update support tickets in line with agreed SLAs, escalating issues when required.
• Support end users with common AV and basic IT issues, including connectivity and device setup.
• Assist with routine checks, minor configuration changes, and simple system maintenance.
• Support basic IT tasks such as device setup, imaging, and peripheral troubleshooting, including laptops and printers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed