NOC Technician Tier 2

Koniag Government Services•Washington, DC

14h•Hybrid

About The Position

Koniag IT Systems, Inc., a Koniag Government Services company, is hiring a NOC Technician Tier 2 to support KTS and a government customer in Washington, DC. The role is hybrid and requires four days onsite. The candidate must be able to obtain a Public Trust or higher security clearance. The technician will join a 7x24x365 Network Operations Center supporting mission-critical infrastructure used by thousands of internal users and millions of external users. As an advanced technical resource and subject matter expert, this role handles escalated network and system incidents, troubleshoots complex issues, and mentors Tier 1 technicians. The position also participates in on-call rotations and may respond to critical incidents outside normal business hours. The role works with network engineers, system administrators, vendors, and other NOC staff to maintain availability, resolve incidents, support maintenance and disaster recovery activities, and improve operational processes. The company offers medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement.

Requirements

Associate's degree in Computer Science, Information Technology, Network Engineering, or a related field from an accredited college or university, or an equivalent combination of education and experience.
3–5 years of hands-on experience in network operations, a NOC environment, or a similar technical support role.
Demonstrated experience troubleshooting complex network and system issues.
Experience working in a 7x24x365 operations environment.
Industry certification such as CompTIA Network+, Cisco CCNA, or equivalent.
Advanced knowledge of TCP/IP networking, routing protocols (BGP, OSPF, EIGRP), and switching technologies.
Experience with network monitoring and management platforms such as SolarWinds, Nagios, PRTG, Splunk, or similar tools.
Proficiency troubleshooting Cisco, Juniper, or other enterprise networking equipment.
Understanding of DNS, DHCP, NTP, SNMP, and VPN technologies.
Experience with firewall technologies and security best practices.
Ability to analyze packet captures using Wireshark or similar tools.
Strong knowledge of Windows and Linux operating systems.
Experience with ticketing systems and ITSM platforms such as ServiceNow, Remedy, or Jira.
Understanding of ITIL incident, problem, and change management processes.
Strong analytical and troubleshooting skills and a systematic approach to problem-solving.
Strong written and verbal communication skills for technical and non-technical audiences.
Ability to create clear, concise technical documentation and incident reports.
Ability to work under pressure and manage multiple high-priority incidents simultaneously.
Ability to work independently with minimal supervision.
Strong time management and organizational skills.
Flexibility to work rotating shifts, including nights, weekends, and holidays, as required.
Ability to mentor and provide technical guidance to junior team members.
Understanding of network security concepts, including IDS/IPS, ACLs, and security monitoring.
Experience with remote access and management tools.
Knowledge of SLA requirements and escalation procedures.
Ability to obtain Public Trust or higher security clearance.

Nice To Haves

Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related technical field.
5+ years of NOC or network operations experience.
Experience supporting large-scale enterprise environments with thousands of users.
Advanced certifications such as Cisco CCNP, JNCIA, CompTIA Security+, CISSP, ITIL Practitioner, or ITIL Expert.
Experience working in a federal government IT environment.
Experience with cloud networking and infrastructure, including AWS, Azure, or Google Cloud Platform.
Knowledge of SD-WAN technologies and implementation.
Scripting and automation skills using Python, PowerShell, Bash, or Ansible.
Experience with application performance monitoring tools.
Familiarity with load balancing technologies such as F5, Citrix NetScaler, or HAProxy.
Understanding of VoIP and unified communications infrastructure.
Experience with NetFlow/sFlow analysis and traffic engineering.
Knowledge of CDN technologies and configuration.
Experience with virtualization platforms such as VMware or Hyper-V.
Understanding of database concepts and ability to run basic SQL queries.
Familiarity with containerization technologies such as Docker and Kubernetes.
Experience with configuration management tools such as Ansible, Puppet, or Chef.
Knowledge of IPv6 implementation and dual-stack environments.
Experience with wireless networking technologies and troubleshooting.
Understanding of storage technologies such as SAN, NAS, and iSCSI.
Familiarity with network compliance frameworks such as NIST, ISO 27001, FedRAMP, or PCI-DSS.
Experience supporting high-availability architectures and disaster recovery implementations.
Vendor-specific certifications such as Palo Alto PCNSA, Fortinet NSE, or F5 Certified Administrator.
Project management or technical leadership experience.

Responsibilities

Monitor and manage enterprise network infrastructure, servers, and applications using monitoring and analysis tools.
Receive escalated incidents from Tier 1 technicians and conduct in-depth troubleshooting and root cause analysis.
Diagnose and resolve complex network connectivity, performance, and configuration issues.
Analyze network traffic, system logs, and performance metrics to identify and resolve issues.
Execute configuration changes on routers, switches, firewalls, and load balancers.
Coordinate incident response and manage communications during major incidents or outages.
Collaborate with network engineers, system administrators, and vendors to resolve technical issues.
Develop and maintain runbooks, standard operating procedures, technical documentation, network diagrams, and knowledge base articles.
Provide technical guidance and mentorship to Tier 1 technicians.
Participate in problem management to identify and eliminate recurring issues.
Support planned maintenance windows by executing changes and monitoring systems during implementation.
Conduct post-incident reviews and contribute to continuous improvement initiatives.
Perform capacity planning analysis and recommend infrastructure improvements.
Prioritize and manage multiple critical incidents simultaneously.
Use remote access tools to troubleshoot network devices and servers.
Participate in an on-call rotation and respond to critical incidents outside normal business hours.
Validate and test backup and disaster recovery procedures.
Monitor and respond to security alerts and potential security incidents.
Generate reports on system availability, incident trends, and performance metrics.