AV Technician II
About The Position
The AV Technician II supports Mystic Aquarium's exhibits, live shows, and special events by operating, maintaining, and troubleshooting audio-visual equipment to a consistently high standard. Reporting to the AV Manager, this role works independently on established AV setups and procedures, ensuring reliable technical execution for daily programming, live animal presentations, and organizational events. The AV Technician II also serves as a hands-on resource for staff for teleconferencing and presentation support, helping the Technology team deliver a seamless guest and staff experience.
Requirements
- Degree or certificate in A/V technology or a related field, or equivalent minimum of 3 years' experience. An equitable mix of education and experience will be considered.
- Working knowledge of Mac and PC systems; familiarity with lighting systems, teleconferencing platforms, and show-control systems.
- Demonstrated ability to install, maintain, troubleshoot, and repair AV equipment in a live production environment.
- Ability to establish and maintain effective working relationships with team members and staff across departments.
- Consistently demonstrates a positive, energetic attitude and willingness to provide guest service above and beyond expectation.
- Ability and willingness to work a Monday–Friday schedule with evenings and weekends as needed to support live shows and events.
Nice To Haves
- Multilingual preferred; Spanish speaking a plus.
Responsibilities
- Operate AV equipment during exhibits, live shows, programs, and special events, including the Marine Theater Sea Lion Show.
- Run established lighting cues and show-control sequences for scheduled programming.
- Support staff's AV, teleconferencing, and presentation needs across departments.
- Respond promptly to AV equipment issues during live events to minimize disruption to guest experience.
- Set up, break down, and repair AV equipment for exhibits, programs, and special events.
- Maintain and troubleshoot AV equipment to established standards, escalating complex issues to the AV Manager as needed.
- Maintain working knowledge of Mac and PC systems used to support AV operations.
- Evaluate and design AV systems for exhibits and live show production.
- Specify equipment for AV Manager purchases and manage assigned project budgets.
- Design lighting configurations and cues for new or updated exhibit and Marine Theater programming.
- Present designs to the AV Manager and Exhibits team for approval.
- Assist in planning and rollout of AV projects and research equipment needs under the direction of the AV Manager.
- Coordinate with the Exhibits team on AV installations and related project needs.
- Maintain a positive, collaborative working relationship with all departments to optimize communication and project execution.
- Perform other duties as assigned by the AV Manager or Senior Director of Technology.
- Respond to AV-related emergencies in a timely manner.
- Properly use and maintain all personal protective equipment (PPE) supplied for the role.
- Report unsafe conditions and maintain working knowledge of facility-wide and department-specific safety procedures, including emergency evacuation, lockdown, and fire extinguisher use.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
