AV Technician, Associate

LCG, Inc. • Maryland, MD

4d • $58,000 - $70,000 • Onsite

About The Position

We are seeking a highly skilled and customer-focused Audio Visual (AV) Technician, Associate to support conference room technologies, hybrid meeting environments, and enterprise collaboration tools for a federal healthcare/research organization. The AV Technician, Associate will provide operational support, troubleshooting, installation, maintenance, and it helpdesk support, end-user training for audio/video conferencing systems across multiple facilities.
This role is critical in ensuring seamless support for executive meetings, virtual collaboration, conference room technology, and enterprise communication platforms in a fast-paced IT support environment.

Requirements

• Bachelor’s degree in Information Technology, Communications, Audio Visual Technology, or related field (or equivalent experience).
• 5+ years of experience supporting enterprise AV/conference room technologies.
• 3+ years of experience with Helpdesk (preferred)
• Hands-on experience with: Microsoft Teams Rooms, Zoom Rooms, Polycom/BOSE systems, Meeting Owl devices, Digital displays/projectors.
• Strong troubleshooting skills for audio/video, network connectivity, and collaboration tools.
• Experience supporting hybrid meeting environments.
• Excellent verbal and written communication skills.
• Strong customer service orientation with ability to support executive leadership.
• Ability to work occasional evenings, weekends, or after-hours support as required

Nice To Haves

• CTS (Certified Technology Specialist) certification preferred.
• Experience in federal or healthcare environments.
• ServiceNow experience.
• Familiarity with ITIL/ServiceNow ticketing systems.
• Knowledge of networking fundamentals and AV integration best practices.
• Experience supporting Microsoft 365 collaboration environments.

Responsibilities

• Operate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across multiple NIH facilities.
• Support integrated AV environments including:
• Provide operational support for hybrid meetings (virtual and onsite) utilizing:
• Configure and troubleshoot conference room peripherals including:
• Support executive-level meetings, webinars, town halls, scientific reviews, and special events requiring high-availability AV operations.
• Perform conference room readiness checks prior to meetings including:
• Provide real-time technical support during live meetings and rapidly resolve audio, video, latency, echo, camera, display, and connectivity issues.
• Coordinate with NIH Conference Services, networking teams, facilities personnel, and stakeholders to ensure successful meeting execution.
• Maintain and support conference room scheduling and collaboration integrations tied to Microsoft 365 and Outlook calendaring services.
• Perform preventative maintenance and lifecycle support for AV equipment including patching, firmware upgrades, hardware replacements, cable management, and equipment refresh initiatives.
• Recommend modernization strategies and technology improvements for conference room and collaboration environments.
• Provide technical support for Microsoft 365 collaboration environments including: Microsoft Teams Rooms, Outlook calendaring integration, SharePoint collaboration access, OneDrive collaboration support.
• Assist users with meeting scheduling, conferencing setup, guest access, and screen sharing capabilities.
• Support interoperability between conferencing platforms and enterprise collaboration systems.
• Troubleshoot identity/authentication issues impacting conferencing services and meeting participation.
• Assist with user access and permissions for collaboration platforms as directed by leadership.
• Deliver high-quality customer service and white-glove executive support for leadership meetings and mission-critical events.
• Train end users on proper operation of AV equipment, hybrid meeting procedures, and collaboration technologies.
• Develop and maintain user documentation, quick reference guides, SOPs, and training materials.
• Conduct one-on-one and group training sessions related to conferencing technologies and collaboration tools.
• Provide proactive communication and follow-up regarding support tickets, outages, and meeting support activities.
• Respond to escalations and customer issues within established Service Level Agreements (SLAs).
• Maintain professionalism and composure while supporting high-visibility meetings and time-sensitive events.
• Provide occasional after-hours and weekend support for: Executive meetings, Maintenance windows, Technology deployments, Emergency troubleshooting, System outages.
• Follow organizational IT security, change management, and operational procedures.
• Support compliance with NIH IT security policies and operational standards.
• Participate in continuity of operations (COOP) and disaster recovery support activities as required.
• Assist in maintaining operational readiness of mission-critical AV and collaboration systems.
• Support inventory audits, equipment sanitization, and lifecycle refresh activities for AV hardware and conference room technologies.

Benefits

• health insurance options (medical, dental, vision)
• life and disability insurance
• retirement plan contributions
• paid leave
• federal holidays
• professional development
• lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level