AV Support Engineer

WME | William Morris Endeavor•Nashville, TN

1d•Onsite

About The Position

WME is seeking an on-site AV Support Engineer to directly support all scheduled in-office live events, meetings, conference room and full-office AV systems. This role will also include some backup IT Support, as applicable. This support position will also work directly with WME’s Global AV team, as part of a global team with a vested interest in providing excellent support with an ever-present customer service mentality. The Technology Department within WME is responsible for the 24x7 operations and support of all AV/IT systems within the agency. The ideal candidate will possess patience, empathy, and a positive attitude while working directly with end-users, to support daily office meetings, scheduled weekly events, and any supplementary desktop support, as applicable. Strong experience in live sound production and mixing is an absolute requirement. Experience in corporate/integrated audiovisual systems is a strong plus. IT/Desktop support experience is also a plus, but not required. The Audiovisual Support Engineer plays a critical role by directly supporting all team members, clients, and client business teams, providing technical proficiency in live sound production, a strong awareness of room acoustics, live sound mixing, knowledge and experience with wireless/RF transmission, stage management and level controls, technical knowledge and aptitude for general audiovisual systems, and the ability manage stage production in a compressed time frame. The successful candidate must be detail-oriented, maintain a strong work-ethic, possess exceptional communication skills, confidence in his/her technical abilities, and enjoy working in a highly iterative, agile and fast-paced environment, while maintaining the ability to work well under pressure while prioritizing multiple requests. This role will report to the IT Manager based in Nashville.

Requirements

Minimum 3-5 years experience in live audio/event production as primary FOH and PM, including digital mix console, digital audio transport (Dante, etc.), wireless/RF systems, lighting and lighting control, general audio reinforcement principles, and PA system equipment and usage
Exceptional communication skills and attention to detail
Ability and confidence to work in compressed time frames with a wide range of clients and production needs

Nice To Haves

Experience with live audio recording and streaming is a plus
Experience with integrated audiovisual/conference systems highly preferred
IT/Desktop support experience a plus, but not required

Responsibilities

Full production support, setup, and tear-down of a small-venue live production system
Live event mixing and monitoring
Daily conference room meeting setups and management
Maintenance and troubleshooting of in-house/conference room AV systems
Coordination with AV vendor for maintenance and higher-level AV service needs
Update and maintenance of conference room computers and peripherals
Coordination of meeting details and content needs with end users
Running of meeting content, when required
Cross-coordination with Global AV team for wider-company meetings and events
Remote meeting support and setup for other primary offices, as needed
Support for all-company meetings and events in which the Nashville office participates
Coordination and daily/weekly reporting on systems and activities to Nashville IT Manager
Consistent and reliable communication and follow-up with all Nashville and WME end-users on all related requests and meetings
Advise and recommend on any performance, hardware, or process improvements, including audiovisual, lighting, streaming, live audio recording, and other potential services.