AV Support Technician

University of St Thomas • Saint Paul, MN

7d

About The Position

You will provide valuable assistance to faculty, staff, students and university guests with audio-visual (AV) technology and sometimes web conferencing (Zoom), primarily in classrooms and sometimes in event spaces. Opportunity to assist with AV for events. On-the-job experience and mentoring is provided by full-time staff and experienced student technician peers to hone your ability to understand, use and troubleshoot AV technology. Assist with AV maintenance, upgrades, installations and inventory control projects. Collaborative problem-solving using Microsoft Teams and our ticket system (TDX) to manage AV requests for assistance and break/fix incidents. Participate in a mutually supportive environment with students who work at the Tech Desk, as well as student techs who primarily support events.

Requirements

• Use and develop strong written and verbal communication skills
• Collaborative problem-solving within a mutually supportive team framework
• Using an array of electronic systems to conduct, track and document work, as well as collaborate with tech colleagues
• Using situational awareness and judgement
• Ability to work independently
• Practicing troubleshooting fundamentals
• Learning AV systems and components

Nice To Haves

• Previous customer service experience helpful
• Previous experience with AV equipment/support and/or networked equipment a plus
• Ability to occasionally lift 50 lbs to chest height (some flat panel displays weigh 100+ lbs, but would lifted by 2-3 staff working together, so never exceeds 50 lbs per person lifting) – is a plus

Responsibilities

• Quickly respond to and manage classroom (and occasionally event) technology emergencies, initiating follow up as needed in some instances
• Assist users with classroom and event space technology by appointment
• Assist full-time AV staff with monitoring and maintaining AV technology
• Hang (and remove) large flat panel displays, and projectors.
• Troubleshoot and install: AV switchers and control system hardware, PCs connected to AV systems, and AV peripherals.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed