AV Engineer, IT Support

GitHub, Inc.•San Francisco, CA

6d•Onsite

About The Position

We are seeking an AV Engineer, IT Support to join our GitHub IT Support team. The AV Engineer manages the day-to-day operation, reliability, maintenance, and continuous improvement of enterprise audio-visual spaces and event technologies. The role owns the experience across conference rooms, executive briefing and leadership meeting rooms, training spaces, and large venues used for all-hands meetings, town halls, hybrid broadcasts, and other high-visibility events. The AV Engineer provides hands-on support for internal and external events, partners closely with Workplace and related teams, and serves as a technical resource for room capabilities, equipment, and operating standards. The role requires practical knowledge of how AV spaces function as integrated environments—not only how to operate them, but also how to monitor, maintain, troubleshoot, document, and improve them. When not supporting events or AV spaces, the AV Engineer assists IT Support with basic end-user troubleshooting and service tickets.

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field OR 1+ year(s) technical support, technical consulting experience, or information technology experience OR equivalent experience.
1+ year of experience troubleshooting AV hardware, software, cabling, signal flow, conferencing systems, and room technology issues in enterprise environments.
1+ years of experience supporting scheduled events and high-visibility meetings that may require early, late, or occasional after-hours coverage.
Ability to work out of the San Francisco, CA office and travel to the Bellevue, WA office when needed.

Nice To Haves

Bachelor's degree in a related field and 3+ years of relevant experience; OR 3+ years of professional experience supporting enterprise AV environments, executive briefing centers, corporate event venues, workplace technology, or equivalent environments.
Experience supporting Microsoft Teams Rooms or comparable enterprise collaboration platforms.
Experience with AV control systems, digital signal processing, cameras, microphones, displays, lighting, streaming, recording, digital signage, and room-monitoring solutions.
Experience working with Workplace or Facilities teams and with AV integrators, installation partners, managed-service providers, or equipment vendors.
Experience supporting large-scale, hybrid, executive, customer-facing, or externally hosted events.
Relevant AV or collaboration technology certifications are a plus.

Responsibilities

Manages the operational health and user experience of conference rooms, executive briefing rooms, training rooms, collaboration spaces, and large event venues.
Performs room-readiness checks, validates system functionality, identifies equipment failures or service risks, and coordinates corrective action before spaces are used.
Maintains working knowledge of each space, including signal flow, control systems, displays, cameras, microphones, speakers, lighting, conferencing platforms, streaming tools, and supporting infrastructure.
Maintains room inventories, system documentation, operating procedures, diagrams, configuration records, and lifecycle information.
Coordinates preventive maintenance, repairs, warranty service, vendor support, upgrades, and equipment replacement to improve space reliability.
Provides technical planning, setup, operation, monitoring, and real-time troubleshooting for internal and external events.
Supports executive briefings, leadership meetings, customer engagements, trainings, all-hands meetings, town halls, hybrid events, live streams, and other high-visibility programs.
Partners with event organizers and stakeholders to understand requirements, confirm room capabilities, test content and equipment, and establish support plans.
Communicates clearly during incidents and escalates complex issues to senior engineers, vendors, or subject matter experts when needed.
Participates in event rehearsals, readiness reviews, and post-event assessments to improve future delivery.
Works closely with Workplace, Facilities, Security, IT, executive support teams, vendors, and event partners to deliver safe, reliable, and consistent space experiences.
Provides AV input for office changes, room refreshes, construction projects, furniture changes, expansions, and technology improvements.
Reviews proposed changes for operational supportability, user experience, equipment access, maintenance needs, and alignment with established standards.
Builds strong working relationships and provides clear guidance on room capabilities, limitations, support requirements, and recommended solutions.
Reviews AV incidents and service requests, contacts customers to understand the issue, and uses documented troubleshooting methods, logs, monitoring tools, and diagnostic utilities to identify solutions.
Resolves or escalates varied room, collaboration, and event technology issues while keeping stakeholders informed of status and resolution.
Documents technical work, case notes, known issues, how-to guidance, operating procedures, and support handoffs.
Uses runbooks and known-problem documentation to resolve routine issues and contributes to root-cause analysis for recurring failures.
Reviews room health, incident trends, utilization information, and event feedback to identify recurring problems and improvement opportunities.
Recommends room technology enhancements, equipment replacements, monitoring improvements, workflow changes, and automation opportunities.
Contributes to AV standards, runbooks, readiness materials, support procedures, and knowledge documentation.
Collects and shares operational feedback with senior engineers, Workplace partners, vendors, and technical advisors.
Provides basic IT troubleshooting and service-ticket support when not engaged in primary AV space or event responsibilities.
Assists with common end-user issues involving devices, peripherals, connectivity, collaboration applications, and meeting technology, following established IT processes and escalation paths.
Completes assigned AV and workplace technology project tasks accurately and on time, communicates risks and blockers, and supports testing and deployment activities.