AV/IT Support Technician - AV Event & End User Support

Astreya•New York, NY

About The Position

This blended role provides up to Tier 3 event production and AV/UCC support while also assisting with End User Services and Tier 1 helpdesk tasks as required by the business. The technician should have approximately 3 to 5 years of relevant AV, event production, or technical support experience.

Requirements

3 to 5 years of relevant experience in AV, live event production, UCC, or technical support.
Strong working knowledge of professional audio, video, conferencing, presentation, recording, and collaboration technologies.
Experience supporting live corporate events and troubleshooting issues in high-pressure environments.
Working knowledge of end-user computing, including desktops, laptops, peripherals, operating systems, connectivity, and common software issues.
Strong troubleshooting, communication, documentation, and customer service skills.
Ability to work independently, prioritize competing requests, and shift between event, AV/UCC, and end-user support responsibilities.
Ability and willingness to periodically travel to and manage offsite events as required by the business.
Flexibility to support event schedules that may occasionally require adjusted working hours.

Nice To Haves

Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking.
AVIXA CTS-I/CTS-D, Q-SYS Level 2, and/or Dante Certifications

Responsibilities

Support onsite, virtual, hybrid, and occasional offsite events from pre-production through event closeout.
Review technical plans, run of show documentation, equipment requirements, and production schedules.
Set up, configure, test, operate, and troubleshoot audio, video, conferencing, presentation, playback, recording, and related event systems.
Support rehearsals, presenters, executives, and live event delivery.
Diagnose and resolve technical issues quickly during live events.
Capture and deliver event recordings and complete basic post-event documentation.
Periodically manage offsite events, including coordination with venues and vendors, equipment deployment, technical setup, live operation, troubleshooting, and event closeout.
Perform routine and corrective maintenance on AV and UCC systems, conference rooms, and related equipment.
Troubleshoot AV hardware, control systems, network-connected devices, and supported collaboration platforms.
Provide Tier 1 End User Services support when required, including hardware, software, peripherals, user accounts, connectivity, mobility, and basic workstation troubleshooting.
Fulfill end-user hardware requests, equipment setups, replacements, and office support needs.
Document incidents, service requests, system changes, and resolutions in the appropriate systems.
Escalate complex or unresolved issues to the appropriate Tier 2/Tier 3, engineering, infrastructure, or vendor teams.
Provide a high level of customer service and collaborate effectively with internal teams, external partners, vendors, and client stakeholders.

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law