AV Associate
About The Position
The AV Associate is responsible for the day-to-day setup, operation, and maintenance of audiovisual equipment to ensure seamless business operations. This onsite role provides essential technical assistance for meetings, executive presentations, and corporate events, ensuring that all conference room technology, event spaces and video conferencing platforms remain reliable and user-friendly. You will also assist in troubleshooting and collaborate with the Service Desk team and AV engineers to support our global AV infrastructure. This is an in-office position, with discretionary work from home by the manager.
Requirements
- Associate’s or Bachelor’s degree in Audio-Visual Technology, Media Production, IT, or related field (or equivalent experience)
- 2–3 years of experience supporting AV systems and live events
- Experience with UCC Platforms such as Zoom, Google Meet, and Streaming platforms such as Riverside and Goldcast
- Experience with video production switchers and digital audio consoles
- Exceptional problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels, including technical and non-technical audiences
Nice To Haves
- CTS (Certified Technology Specialist ) certification or equivalent is strongly preferred
Responsibilities
- Provide technical support to the organization for AV infrastructure-related issues
- Perform preventive and corrective maintenance on Conference Rooms and event space systems
- Set up, test, and operate AV equipment for meetings, conferences, presentations, and events
- Assist in creation and reviewing of maintenance schedules, troubleshooting guides, and runbooks for AV equipment
- Collaborate with stakeholders to understand their AV needs and requirements for events and meetings
- Assist with developing system schematics, drawings, and documentation
- Manage AV-related tickets and the AV calendar
- Maintain and organize AV equipment inventory
- Assist with the installation and configuration of AV equipment, including displays, audio systems, control systems, and video conferencing solutions
- Perform system testing, calibration, and optimization to achieve optimal performance and user experience
- Stay at the forefront of AV technology advancements, continuously learning about new products, solutions, and industry trends
- Some travel may be required
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
