AV Associate

Braze•New York City, NY

11d•Onsite

About The Position

The AV Associate is responsible for the day-to-day setup, operation, and maintenance of audiovisual equipment to ensure seamless business operations. This onsite role provides essential technical assistance for meetings, executive presentations, and corporate events, ensuring that all conference room technology, event spaces and video conferencing platforms remain reliable and user-friendly. You will also assist in troubleshooting and collaborate with the Service Desk team and AV engineers to support our global AV infrastructure. This is an in-office position, with discretionary work from home by the manager.

Requirements

Associate’s or Bachelor’s degree in Audio-Visual Technology, Media Production, IT, or related field (or equivalent experience)
2–3 years of experience supporting AV systems and live events
Experience with UCC Platforms such as Zoom, Google Meet, and Streaming platforms such as Riverside and Goldcast
Experience with video production switchers and digital audio consoles
Exceptional problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels, including technical and non-technical audiences

Nice To Haves

Certifications: CTS (Certified Technology Specialist) certification or equivalent is strongly preferred

Responsibilities

Provide technical support to the organization for AV infrastructure-related issues
Perform preventive and corrective maintenance on Conference Rooms and event space systems
Set up, test, and operate AV equipment for meetings, conferences, presentations, and events
Assist in creation and reviewing of maintenance schedules, troubleshooting guides, and runbooks for AV equipment
Collaborate with stakeholders to understand their AV needs and requirements for events and meetings
Assist with developing system schematics, drawings, and documentation
Manage AV-related tickets and the AV calendar
Maintain and organize AV equipment inventory
Assist with the installation and configuration of AV equipment, including displays, audio systems, control systems, and video conferencing solutions
Perform system testing, calibration, and optimization to achieve optimal performance and user experience
Stay at the forefront of AV technology advancements, continuously learning about new products, solutions, and industry trends
Some travel may be required

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®