AV and Communications Manager
About The Position
The A/V & Communication Manager supports live production, enterprise conferencing, and digital signage environments while leading the technical delivery, installation, and operational readiness of A/V systems across the workplace. The position blends communications support with hands-on management of A/V infrastructure, conferencing platforms, and broadcast-critical workflows. The role serves as a cross-functional liaison between Cushman & Wakefield, PepsiCo Global Real Estate (PGRE), PepsiCo A/V and Strategy & Technology (S&T) to enhance meeting rooms and shared collaboration spaces, address technology gaps, and deploy standardized, scalable A/V solutions. A strong focus is placed on operational readiness and reliability for executive meetings, earnings calls, and high‑visibility live communications.
Requirements
- Strong understanding of A/V systems including signal flow, conferencing, routing, recording, streaming, and monitoring.
- Proven ability to troubleshoot complex systems under pressure in live environments.
- Experience commissioning integrated A/V and broadcast systems.
- Project management experience coordinating vendors and cross-functional teams.
- Working knowledge of IP networking fundamentals (VLANs, QoS).
- Clear communicator with technical and non-technical partners.
Nice To Haves
- Experience supporting studios, auditoriums, conference centers, or executive communications environments.
- Familiarity with enterprise conferencing and webcast platforms.
- Experience developing standards, playbooks, and repeatable deployment models.
- Vendor management, contracting, and change-order experience.
Responsibilities
- Support enterprise audio-visual systems, conferencing platforms, webcasts, and live corporate communications to ensure consistent, reliable, and professional meeting and event experiences across the organization.
- Serve as a key technical resource for internal stakeholders, providing hands-on support and guidance for meetings, broadcasts, and executive communications, including troubleshooting before and during events.
- Partner cross-functionally with IT, Facilities, Real Estate, and Communications teams to support workplace technology initiatives, enhance collaboration spaces, and align solutions with enterprise standards and user needs.
- Assist in the design, planning, installation, testing, and commissioning of A/V systems, ensuring systems are properly configured, documented, and ready for operational use.
- Provide technical readiness, rehearsal support, and live troubleshooting for executive meetings, earnings calls, and other high-visibility events to ensure smooth execution and minimal disruption.
- Monitor system performance and proactively identify A/V and IT capability gaps across meeting rooms and shared collaboration spaces, recommending or supporting improvements as needed.
- Troubleshoot and resolve technical issues across A/V, conferencing, & related systems, coordinating escalation with IT, vendors, or service partners for timely resolution.
- Support project activities related to A/V deployments, including purchase of equipment, installation coordination, vendor scheduling, documentation, and project closeout.
- Create, maintain, and update technical documentation, including standards, SOPs, as-built drawings, and quick-start guides, to promote consistency, scalability, and ease of support.
- Deliver training and knowledge transfer to end users, partners, and support teams to improve system adoption, operational confidence, and workplace technology experience.
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
