AV and Communications Manager

Cushman & Wakefield•Plano, TX

1d•Hybrid

About The Position

The A/V & Communication Manager supports live production, enterprise conferencing, and digital signage environments while leading the technical delivery, installation, and operational readiness of A/V systems across the workplace. The position blends communications support with hands-on management of A/V infrastructure, conferencing platforms, and broadcast-critical workflows. The role serves as a cross-functional liaison between Cushman & Wakefield, PepsiCo Global Real Estate (PGRE), PepsiCo A/V and Strategy & Technology (S&T) to enhance meeting rooms and shared collaboration spaces, address technology gaps, and deploy standardized, scalable A/V solutions. A strong focus is placed on operational readiness and reliability for executive meetings, earnings calls, and high‑visibility live communications.

Requirements

Strong understanding of A/V systems including signal flow, conferencing, routing, recording, streaming, and monitoring.
Proven ability to troubleshoot complex systems under pressure in live environments.
Experience commissioning integrated A/V and broadcast systems.
Project management experience coordinating vendors and cross-functional teams.
Working knowledge of IP networking fundamentals (VLANs, QoS).
Clear communicator with technical and non-technical partners.

Nice To Haves

Experience supporting studios, auditoriums, conference centers, or executive communications environments.
Familiarity with enterprise conferencing and webcast platforms.
Experience developing standards, playbooks, and repeatable deployment models.
Vendor management, contracting, and change-order experience.

Responsibilities

Support enterprise audio-visual systems, conferencing platforms, webcasts, and live corporate communications to ensure consistent, reliable, and professional meeting and event experiences across the organization.
Serve as a key technical resource for internal stakeholders, providing hands-on support and guidance for meetings, broadcasts, and executive communications, including troubleshooting before and during events.
Partner cross-functionally with IT, Facilities, Real Estate, and Communications teams to support workplace technology initiatives, enhance collaboration spaces, and align solutions with enterprise standards and user needs.
Assist in the design, planning, installation, testing, and commissioning of A/V systems, ensuring systems are properly configured, documented, and ready for operational use.
Provide technical readiness, rehearsal support, and live troubleshooting for executive meetings, earnings calls, and other high-visibility events to ensure smooth execution and minimal disruption.
Monitor system performance and proactively identify A/V and IT capability gaps across meeting rooms and shared collaboration spaces, recommending or supporting improvements as needed.
Troubleshoot and resolve technical issues across A/V, conferencing, & related systems, coordinating escalation with IT, vendors, or service partners for timely resolution.
Support project activities related to A/V deployments, including purchase of equipment, installation coordination, vendor scheduling, documentation, and project closeout.
Create, maintain, and update technical documentation, including standards, SOPs, as-built drawings, and quick-start guides, to promote consistency, scalability, and ease of support.
Deliver training and knowledge transfer to end users, partners, and support teams to improve system adoption, operational confidence, and workplace technology experience.