Autonomous Vehicle Shift Lead

RLINK SOLUTIONS LLC • Sunnyvale, CA

7d • Onsite

About The Position

The Autonomous Vehicle Shift Lead serves as the primary operational and technical anchor for field collection shifts. The role oversees shift dispatch, verifies vehicle and onboard hardware inspection compliance, provides real-time troubleshooting, and reports shift metrics and blockers to management. The position is onsite in Sunnyvale, California, and is listed for a duration of 12+ months.

The Shift Lead coordinates Validation Specialists, monitors collection progress, and adjusts schedules as needed. The role also verifies pre- and post-trip inspections of vehicles and equipment, including cameras, LiDAR, and secondary sensors. During shifts, the lead provides first-line technical support for hardware, software, and sensor issues; documents anomalies and lost collection time; and guides specialists on protocols and data logging. Safety concerns and non-compliance are escalated to management.

Requirements

• At least 2 years of experience in technical support, fleet coordination, or field operations, including experience serving as a lead or senior point of contact.
• Valid U.S. driver's license held for at least 3 years and a clean driving history.
• Strong comfort troubleshooting hardware and software under operational constraints.
• High attention to detail for checklist verification, safety protocols, and documentation.
• Strong written communication skills for technical issue logging and manager debriefs.
• Proficiency with Google Workspace and ticketing systems.
• Ability to lift up to 50 lbs.
• Flexibility to work variable shifts, including mornings, evenings, nights, and weekends.

Nice To Haves

• Basic familiarity with the Linux command line, including navigating directories and executing basic commands.

Responsibilities

• Direct start-of-shift check-ins and assign pre-planned routes and schedules to Validation Specialists.
• Monitor active field collection progress and manage real-time schedule adjustments.
• Review, verify, and sign off on pre- and post-trip vehicle and onboard hardware inspections, including cameras, LiDAR, and secondary sensors.
• Provide first-line support for mid-shift technical escalations and troubleshoot field hardware, software, or sensor issues, including power-cycling, cable reseating, and running basic diagnostic scripts.
• Document hardware errors, system anomalies, lost collection time, and route blockers in tracking platforms such as Jira or Zendesk.
• Deliver structured end-of-shift debriefs to the Program Manager.
• Answer protocol questions and guide Validation Specialists on proper data logging procedures.
• Escalate non-compliance or safety issues to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed