Autonomous Shuttle Support Specialist

Wealth Recruitment, LLC • Foster City, CA

1d • $52,000 - $52,000

About The Position

We are seeking a professional, customer-focused Autonomous Shuttle Attendant to support daily operations for an on-demand autonomous ride-hailing service. The role serves as a key point of contact for riders, helping ensure safe, efficient, and welcoming transportation experiences. The ideal candidate is calm under pressure, highly communicative, safety-oriented, and experienced in customer-facing environments. Strong interpersonal skills, attention to detail, and the ability to manage service disruptions with professionalism and empathy are required.

Requirements

• Minimum 2 years of experience in customer service, retail, hospitality, transportation, or another customer-facing role.
• Excellent verbal communication and interpersonal skills.
• Strong customer-service mindset with a commitment to positive rider experiences.
• Ability to remain calm and professional in high-pressure situations.
• Detail-oriented, with the ability to follow established procedures and safety protocols.
• Proactive, dependable, and resourceful team player.
• Comfortable using communication platforms such as Slack.
• Ability to stand and walk for extended periods outdoors.
• Ability to lift and carry moderate loads.
• Flexibility to work assigned shifts and operational locations as needed.
• Available to work 7:30 AM–4:00 PM, 11:30 AM–8:00 PM, or 12:00 PM–8:30 PM shifts. Initially, scheduling may be Monday–Friday; weekend flexibility will be required in the future based on business needs and rider support operations in Foster City.

Nice To Haves

• Experience with conflict resolution or de-escalation techniques.

Responsibilities

• Uphold a safety-first, inclusive, and open-communication culture.
• Greet passengers and provide a warm, welcoming rider experience.
• Authenticate riders using badge scanning systems.
• Coordinate and hail autonomous vehicles between locations.
• Communicate with cross-functional operations teams through Slack and vehicle communication channels.
• Perform light crowd control and assist with rider flow management.
• Provide timely service updates and disruption communications.
• Assist passengers during service interruptions or emergency situations.
• Follow operational protocols and procedures accurately.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed