Autonomous Shuttle Support Specialist

Wealth Recruitment • Foster City, CA

11h

About The Position

Support daily operations for an on-demand autonomous ride-hailing service as a customer-focused point of contact for riders. Help provide safe, efficient, and welcoming transportation experiences by assisting passengers, coordinating autonomous vehicles, communicating service updates, and following operational and safety procedures. The role requires strong interpersonal skills, attention to detail, professionalism, and the ability to handle service disruptions with empathy.

Requirements

• At least 2 years of experience in customer service, retail, hospitality, transportation, or another customer-facing role.
• Excellent verbal communication and interpersonal skills.
• Strong customer-service mindset and commitment to positive rider experiences.
• Ability to remain calm and professional in high-pressure situations.
• Detail-oriented, with the ability to follow established procedures and safety protocols.
• Proactive, dependable, and resourceful team player.
• Comfortable using communication platforms such as Slack.
• Ability to stand and walk outdoors for extended periods.
• Ability to lift and carry moderate loads.
• Flexibility to work assigned shifts and operational locations as needed.
• Weekend flexibility will be required in the future based on business needs and rider support operations in Foster City.

Nice To Haves

• Experience with conflict resolution or de-escalation techniques.

Responsibilities

• Uphold a safety-first, inclusive, and open-communication culture.
• Greet passengers and provide a warm, welcoming rider experience.
• Authenticate riders using badge scanning systems.
• Coordinate and hail autonomous vehicles between locations.
• Communicate with cross-functional operations teams through Slack and vehicle communication channels.
• Perform light crowd control and assist with rider flow management.
• Provide timely service updates and disruption communications.
• Assist passengers during service interruptions or emergency situations.
• Follow operational protocols and procedures accurately.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed