Automotive Wholesale Team Lead

Carvana•Oklahoma City, OK

11d

About The Position

The Automotive Wholesale Team Lead is a supervisory position responsible for managing a team of Wholesale Advocates and ensuring daily operating procedures run smoothly and efficiently. The role works closely with the Wholesale Operations Manager and oversees site operations, consumer outreach, employee development, and a portfolio of non-retail vehicles. The Team Lead makes strategic decisions within the scope of the role, serves as a subject matter expert on vehicle trade intake operations and validation procedures, and handles complex, sensitive customer-facing issues. The position supports team performance through coaching, mentoring, recruiting, and development; monitors operational reports and presents information to upper management; and helps define team objectives with leadership. It also coordinates and enforces site systems, policies, procedures, and productivity standards, monitors inbound and outbound wholesale inventory transportation, and helps maintain accurate vehicle tracking and facility upkeep. This position is not eligible for visa sponsorship. Duties and responsibilities may change at any time with or without notice.

Requirements

Bachelor’s degree, or equivalent work experience, in the automotive industry or a similar field.
At least 5 years of work experience in a customer-facing team environment.
At least 3 years of hands-on leadership experience.
Proven history of developing and coaching employees and driving performance through metrics.
Prior experience with strategic planning, process improvement, operational analytics, and guiding teams to exceed goals.
Valid driver’s license with a clean driving record, compliant with company guidelines.
Ability to operate a computer and/or tablet.
Ability to delegate tasks effectively.
Ability to work as a team player and interact with customers, managers, and coworkers in a positive, professional, and courteous manner.
Ability to multitask, solve problems, and prioritize effectively.
Ability to frequently stand, sit, walk, bend, stoop, squat, and lift up to 40 lbs.
Ability to drive frequently.
Ability to push and pull in an environment that could be cold, hot, wet, or noisy.
Ability to work around fumes or odors from vehicles under maintenance.
Ability to work in various weather conditions, including rain, snow, and heat.

Responsibilities

Oversee the day-to-day activities of the assigned team and identify strengths, weaknesses, and opportunities for improvement.
Train, manage, and develop team members through in-the-moment coaching, feedback, mentorship, and regular communication.
Lead site visits by Associate Directors, Area Managers, and Operations Managers, and keep leaders informed about site-level changes.
Work with leadership to define team objectives.
Generate, monitor, and interpret reports to support business needs, and present findings to upper management.
Provide vision and guidance for site-specific Areas of Responsibility.
Recognize individual and team accomplishments using organizational programs and other effective methods.
Participate in recruiting and communicating with external candidates.
Support the development and growth of the team.
Manage site operations, consumer outreach, employee development, and a portfolio of non-retail vehicles.
Make strategic decisions within the scope of the role.
Serve as a subject matter expert on vehicle trade intake operations and validation procedures.
Address and manage complex and sensitive customer-facing issues.
Monitor transportation of inbound and outbound wholesale inventory.
Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Manage daily workload and goals and foster positive team morale.
Maintain site integrity by accurately tracking vehicles and ensuring regular facility upkeep.