Automotive Wholesale Parts Specialist
About The Position
Hiller Ford is seeking a knowledgeable and customer-focused Automotive Wholesale Parts Specialist to support our national wholesale accounts. This role is ideal for a parts expert who delivers exceptional service, builds strong customer relationships, and thrives in a Monday–Friday schedule with an occasional Saturday. Hiller Ford is a proud family‑owned and operated dealership, serving Southeastern Wisconsin for more than 70 years. Over the decades, Hiller Ford has become one of Wisconsin’s largest Ford dealerships, earning Ford’s prestigious President’s Award for customer satisfaction and sales leadership more than a dozen times. Hiller Ford is the largest Ford Wholesale Parts distributor in the Chicago region.
Requirements
- Ability to read and comprehend instructions
- Ability to use computer systems (Excel + Microsoft Word)
- Basic math skills
- 10 years of experience in automotive parts (wholesale, dealership, or aftermarket)
- Strong catalog knowledge (OEM + aftermarket)
- Excellent communication and customer service skills
- Self‑motivated with the ability to work independently
- Reliable internet connection and home workspace
Nice To Haves
- Experience using dealership and wholesale ordering systems
- Experience using CDK, Collision Link, Repair Link, OPS, Parts Trader, and CC1
- Experience supporting high‑volume wholesale accounts
- Familiarity with OEM and aftermarket catalog platforms
Responsibilities
- Act as the principal contact between the parts warehouse and the wholesale accounts for the sale
- Give the customer the best possible service regarding phone manners and follow-up phone calls, while providing fast and courteous service
- Manage wholesale parts inquiries via phone, email, and online systems
- Support repair shops, dealerships, body shops, and fleet accounts
- Provide accurate information on pricing, availability, and substitution options
- Prepare quotes and process orders with speed and accuracy
- Coordinate deliveries
- Track shipments, resolve issues, and process returns
- Maintain special order parts
- Utilize all options available to locate parts for customers as needed
- Assist management in promotions and company specials
- Promised delivery times to customers are kept
- Constant communication with management and parts warehouse
- Use OEM and aftermarket catalog systems to identify correct parts
- Provide customers with accurate ordering guidance
- Stay current on product lines and Ford training
- Achieve or exceed wholesale sales goals
- Recommend add-on items, upgrades, and solutions
- Promote overstock and featured products
Benefits
- Competitive base pay with monthly/quarterly incentives
- Health, dental, and vision insurance
- 401(k) with company match
- Paid Time Off (PTO) and paid company holidays
- Employee discounts on vehicle purchases, parts, and service
- Supportive team culture
- Career development opportunities, including leadership programs and training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
