Automotive Warranty Administrator

Sheehy Nissan of Waldorf•Waldorf, MD

11h•Onsite

About The Position

This position is for an experienced warranty administrator! Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! Sheehy Auto Stores is currently seeking an experienced Warranty Administrator. The Warranty Administrator is responsible for preparing, recording, and submitting warranty claims to the factory and/or distributor. This includes reconciling warranty claims and submitting them to the appropriate party.

Requirements

At least 2 years of experience with warranty work preferred
Automotive Dealership experience is preferred
Technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment.
Strong customer service skills are a must
Must have computer proficiency
Ability to pass a pre-employment background check, MVR, and drug test
Must have a valid driver's license

Responsibilities

Processes warranty claims on a timely basis for each franchise or distributor.
Processes all warranty paperwork to ensure accurate and complete documentation.
Verifies the criteria required by the factory or distributor.
Reconciles all warranty receivables with payments through the appropriate accounting schedule.
Resubmits all rejected claims promptly or receives authorization to write them off.
Follows up on payment of outstanding claims.
Tracks warranty parts by tagging with the repair order number, the date of replacement, and the date on which the part may be disposed of.
Arranges for parts to be shipped to the factory, distributor, or scrapped.
Files and maintains all service records as required by the warrantor.
Keeps informed of all factory recalls and bulletins.